Was a little bit dissapointed this time in their chicken sandwich. Portion was large but hugh chunks of oily batter on both sandwiches.
My total was $4.01. I gave $5.01 and watched her stuff it down her shirt. When I asked for my change, she reached in her shirt and pulled out a wad of money and handed me my $1. I feel bad for the owners.
This particular store in Punta Gorda, upon entering, I said hello at the person standing at the counter, and got ignored untill they were ready to take our order. After taking our order, I paid. When giving my change back, I had given her $1 to much and she gave it back. ( only reason 2 stars). Was given our cups for drinks. After getting drinks, order was ready. After employee gave me the order, I said thank you and again was ignored. There were also flies everywhere. Other employees just acting like we were a bother to serve us. Back on the road and fries were old and cold. Worst store we have ever been to!
This Popeye's has been open for over 10 years . It has always been neglected and dirty. The menu board prices have been out of date for over 3 months, showing old prices. The speaker in the drive through doesn't work. The restaurant is filthy. I love the spicy chicken sandwich and stop to order one once a week when I travel through this area. I will not stop here again. I cannot continue to support a franchise that doesn't repect their staff and their customers. I will go elsewhere from now on.
Unfortunately, this had to be by far my worst Popeyes experience ever. I do not recommend this store to anyone within the area or passing by as me and my husband was. We frequent popeyes and felt that we’d stop at this location for lunch on our trip from south Florida to Tampa.Upon arrival, there was no other patron in the drive thru. We were told to hold when pulling up to the kiosk. We waited roughly 8-10 minutes and asked if anyone was still there with no response. After receiving no response, my husband noticed many of the workers, wearing gray button down popeyes attire, outside standing in the parking lot. We assumed them to be management as those who wear gray button downs in our area typically are managers. I wish I would have taken a photo for further reference.Continuing, since no one responded, we decided to go inside and order our lunch. Staff had no regard for any of the other patrons waiting inside. A young lady had been waiting 30min just on an Uber eats order, which staff incompetently pieced together, and did not provide her entire order to her. Several other patrons before us waited on simple items due to what seemed like staff’s incompetence to timely complete a transaction and provide the items ordered.As my husband and I finally got our turn to the counter, we attempted to order our food. A simple and typical order of ours (crispy chicken sandwich just the sandwich and a three piece mild just the chicken two thighs and a breast). It seemed the young lady taking our order may have been new and we continued to have patience throughout our entire transaction. It wasn’t until one of the employees, who seemed to be a manager as she was wearing a gray button down, came to assist the young lady with our order. She paid no attention to what we requested constantly asking what our order was and swiping her card to start the order over. As we explained for the fourth time our order, she then cuts us off explaining we needed to wait to inform her of the second part of our order, as she was inputting the first, which was JUST a chicken sandwich.After her snippy attitude presented itself, and lack of regard for the patrons or their time, my patience wore thin. She then informed me there would be a wait on the chicken I asked for when we could clearly see the racks were full. I asked if she had the chicken I ordered in spicey and she then ignores me moving to help another customer during our transaction. She then tells me she has no chicken, mind you the racks were full. Needless to say, we canceled the order and walked away.If I could give no stars, I would because the staff nor manager/shift leader had no regard for any patron that walked into this location. If you are a regular customer of popeyes, and appreciate the good quality of customer service you may be use to, I highly recommend staying away from this popeyes location. It’s embarrassing when someone of a higher position doesn’t exude excellence and great customer service, for the company they represent, or for the company who’s placed their faith in that person to nail the position given. Mind you, this poor customer service transaction transpired in front of the staff member I mentioned earlier who seemed to be new to the job. Not a good look for popeyes or their franchises.
I can't even tell you how shocked we were to walk in to order lunch and be very abruptly asked how we got in the door and told it was closed!! There was no sign, door was open, food was on the shelf! Not sure what happened! We just turned around and walked out. Door was locked behind us!!! It is lunch time on a Monday afternoon!! Very disappointing!!!! Very rude !
ordered three spicy tenders and got half a dozen biscuits.. embarrassing and a waste of money but so funny. they don’t have half the menu but they closed in an hour and a half so i’ll be nice about that.
Today I stopped in with my mother and daughter. We had Kia take our order and she was great. The food was hot and good as well. I decided to make a huge order to go. I spoke with Kia and she was again amazing. Super professional and very helpful. We will be returning soon.
The absolute worst! Drove up at 11:30 on Sunday with 1 car ahead of us. I heard him ordered 2 chicken sandwiches. 15 minutes it was our turn, no original tenders (lunchtime folks) so we also did chicken sandwich meals. Pulled around and waited 10 minutes for our money to be taken, 15 minutes later we got our drinks, 5 minutes later our straws, 10 minutes later our food. Three people that we could see working there. Here's the sixteen ice cold fries I received. Terrible, terrible, terrible! Worst help ever. Avoid this establishment.
Don't waste your time with this place. Unorganized, slow, and rude. Not worth it.