as always, i love panera bread! the yogurt was delicious and the mac n’ cheese was extremely creamy. the green tea is very good too, but i like mixing it with brisk iced tea, lemonade, and the passion fruit tea. the tomato soup is very creamy as well, and the croutons are crunchy and pleasant to eat. the soup is called creamy tomato soup for a reason, lol!
The GM and his staff are great. The food is fantastic and the service is perfect
I take my dad here for the best French onion soup, I like their tomato soup and their drink club.
ordered the mix and match with the broccoli and cheddar soup and grilled mac n cheese sandwich. My sandwich was cold and the soup with this horrendous dark orange color with mushy broccoli that were not whole pieces of broccoli as it usually is. I assume I got the bottom of the bag of the soup and that my sandwich was not in the microwave for long enough. But you can tell there is a lack of cleanliness and fresh/quality food being made in the store. The store is very dirty with mold/mildew inside their soda machines and sticky residue all over the lemonade station and behind. The manager was very kind when giving my refund, however, I think it is best to not return to this location. Would recommend driving the extra 10-15 minutes to go to the Panera in Trinity than this place.
The food is good but 2 out of the last 3 purchases they've messed up the order. They didn't give me 13 bagels only 9. They forgot the cream cheese but charged me. One order I picked up I was supposed to get 4 bread bowls and only got 2. Check your order at this location. But you lose out if it's a delivery. Uber gave me a $5 credit for panera forgetting the cream cheese. They've done it again with another failed delivery. This time they forgot the cookie. So 75 percent of the time you're order will be wrong.
The prices have gone up dramatically and they never seem to get the order right. They charged me for a "pick 2" but only provided a pick 1 and when I asked for my soup, it took several minutes to get it. I was told that I didn't pay for it. Soups at times are really thin. Bring back the strawberry rhubarb pastries.
If you plan on going out of business just go ahead and tell your customers. Over the past year the service and quality of my food has gone downhill. How many times do you have to be told your speakers are broke at the drive-thru? Then to have the manager act like he never heard they were broke. Give me a break.And it's always a good thing to get the food that you ordered to get the soup that you ordered in the flavor that you ordered it's too bad you are hit or miss on this. We're going to try a different location and if that one proves to be the same you've permanently lost a household of customers.
Ordered through uber eats. 3 bagels which I was charged extra for cream cheese and this is what we get... burnt disgusting bagels that are cold and just thrown in the bag with containers of cream cheese and utensils thrown in on top of them. Disgusting
After receiving my text that my order was ready. I went in to pick it up and it was not at the rapid pickup cube. I then went to the register to ask about my order. 8 employees walked up and by me and not one of them acknowledged that I was there. Finally after about 5 minutes someone came up and asked if I needed help. Customer service sucks. I understand these places get busy, but at least say hello I'll be right with you. I felt invisible. Not cool Panera, not cool. Do better. I wasn't going to say anything. But this is my second trip to this place and the first time I had a similar situation.
Just tried to place a $67.00 order online. Spent 25 minutes entering all the orders with customization. Picked all the sides and entered all my information. I wanted to use three gift cards for payment, but the payment section only allows you to enter 1 card #. Called store and was told I would have to come into the store and place the order all over again in order to pay with 3 gift cards. There should be a warning about this before you waste your time or they should accept the order and let you pay when you pick it up, like most places you take out from. Needless to say, I'm not going to the store now or ever. I won't allow them to waste even more of my time for overpriced food.