Very nice staff and food was excellent
Our family of 6 went to have dinner at Kawa. Our waitress took her time getting to our table to get our drink orders while we waited for one other to join us. She returned when our other party joined and took her drink order. Our drinks were served (5 of them but not the one ordered by the late arrival) and our orders taken. The appetizers arrived but we had to ask several times to get eel sauce and more napkins. The appetizers were finished and dirty dishes accumulated and we still did not have our food. The last drink was still not served. We waited and finally had to ask where our food was. It wasn't very busy so there was no reason the kitchen should have been backed up. The waitress was annoyed that we questioned this and went to get our soup and salads. Still no drink for the last person but water was brought. Food came and a couple of adjustments needed to be made (one came without being wrapped in rice paper as requested and another wasn't as the person ordered) Again, the waitress was a bit annoyed but went to get the items corrected. The drink was still not served even after we questioned where it was. Again we waited quite some time for food and the other guests were finished with their dinners before the corrections came out. Still no drink. We asked again where the drink was, the excuse was "we have a new bar tender" The drink arrived as dishes were being cleared from the table. Then came the shocker. The menu stated 18% gratuity will be added to the bill. When our bill arrived we were charged 20%. The person who paid the bill wanted the gratuity to be reduced beyond the 18% as the service was so bad. The manager was only willing to reduce it to the 18%, Again they offered to pay the full meal charges but did not wish to give this server18% for lousy service. The manager got angry and said they would call the cops. The payer said go ahead and call them. I will leave a tip but not the 18% she did not earn that. The food was just ok nothing spectacular and that was not the issue. The issue was the horrible service and attitudes. Waited another 20 minutes for the cops to arrive. While waiting the waitress was stomping through the restaurant having a fit, shouting and crying because we said her service was bad. Then another couple (only two people) had said their bill also was charged 20% and that was for only two people not a party of 6 or more. They also had bad service. There was nothing the police would do as they could not order the manager to change the bill. The manager wasn't budging and was being very difficult and snide. No cooperation from him at all. Not wishing to cause a greater scene, we just paid the bill with the 18% and left vowing never to return. The waitress clearly knew she would get at least 18%, if not the 20% originally charged so she didn't have to care about the quality of her service and it truly showed. I will never grace their doors again. I refuse to pay for poor service with a lousy attitude AND, even more so, when I am being ripped off.
Our first time there, Brad, our server, was amazing. The food is awesome, great drinks and wonderful service. I highly recommend!
awesome chiefs very nice people there and really great food would definitely go back.
Been there several times and love it! I would recommend it to any of my friends and relatives.
waitress mia is absolutely amazing. 20/10 will recommend.
Went here tonight to celebrate my birthday. Food was amazing and fast and the man cooking the hibachi was great. Also huge shout out to the manager Sara Jean for making sure I had a great night.
equal portions when 2 or more people order the same food item. I got maybe 1/4 of my chicken compared to what my other friends got who ordered the same dinner combo. when I complained to the cook, all he said is that he was sorry. this place also uses a marker to block out their automatic tip they take out on your receipt so you don't notice so that you will tip AGAIN, AND they take out a gratuity amount on the receipt. this place is a rip off and my 10 friends and I will never go back. it was my friends birthday and he was suppose to had received a free meal, which he did not. We will never go there again!!!
Rude rude rude. Horrible customer service.
Such a shame people expect to be catered to when they can't even parent their children. Great establishment with good food and pleasant staff.