I would give only 1 star but since I visited several times before + had great food & service, I will give an extra star. Where do I begin.....1. They no longer take reservations BUT a party of 7 & a party of 9 came in while we were there & got direct seating at the hibachi table. Our party of 7 arrived at 430pm (they open 4pm) hibachi tables were full so we were directed to a booth with added tables/chairs.2. 20 minutes after being seated we had our drink order taken (after we flagged someone down).3. The rest of the night just got worse after that....food order came in pieces, some undercooked, some meats dry.4. Server did not once check back with us for drink refills until we flagged him down again.5. When we requested to speak with the owner, the Manager came to our table. All we received from her were excuses & attitude. Not even an offer to comp any portion of our meals for this poor service & food.We always made reservations for the hibachi & the food, service & entertainment was superb.Unfortunately, our group will no longer be dining at this establishment.
We have been here many times and have enjoyed our dinner at the Hibachi tables, but tonight was a major disappointment. At 4:30 pm, the Hibachi tables were already filled (reservations are no longer accepted so they say) so we sat at the table on the other side of the room. Our service was poor and discombobulated, our food was tasteless, cold and dry, and management was rude and uncaring. Totally unacceptable. We will not be back.
It was a fun and enjoyable dinner… food was perfect to our taste. Definitely will be going back.
First time going here, and honestly it was the best!! My kids enjoyed this experience, specially my son he loved the fire show... Our chef was amazing, don't remember his name but his mom owns the restaurant... Thank you for the experience ? will be returning soon?
great fun and food highly recommend
Hibachi was good. Service was the worst we have ever had anywhere. Server was busy drinking corona in the back. Inside was loud like a rap club. very unenjoyable experience. Sushi was not good.
Small inside seating so make sure you get reservations!We sat at a table because there was no openings at the hibachi table. We ordered filet/scallops & Sirloin/shrimp. Both were very reasonable price for the quality to received. Asked for medium rare and got medium rare!We also ordered a sushi roll the spider. unfortunately, the crab was way over fried and was hard as a rock.
Had 6:30 reservations for my family and my elderly parents. Arrived 5 minutes early and were told they were running behind and would not have our hibachi table ready for about an hour. They offered to push another customer out of a table and seat us in the tabletop dining area to which we agreed was better than losing out our reservation time, although seemed rude to the other customers. After about 15 minutes of chaos they had the other customer out and the table set for our party. It was around 20 minutes more before an employee took a drink order from us. Another 20 minutes or so passed before yet another employee asked if our order was taken, to which we responded that we hadn't been given menus. Another 20 minutes before yet a third employee came by to take an order from us. A children's meal arrives within 10 minutes, simple chicken tenders, and around 10 minutes after the tenders came what we believed were the first two of our 5 meals.. however it would be the only two we received. After another 10 minutes or so one of the random employees asked if we needed anything, to which we responded that we STILL hadn't seen the other 3 meals, and believe that the 2 we did receive actually belonged to another couple behind us who seemed to be wondering where their two meals went.. Manager had nothing to say. Paid for the two mixed up meals and tenders but we won't be back and don't recommend this restaurant to anyone.
Poor service and marginal food. Drinks not refilled, food wasn't very hot, long gaps between soup, salad, and main course. Had to ask for our ticket. This was the worst Hibachi place we have been to. A waste of money. An underwhelming experience. Won't be going back.
Dinner was good- Sam the chef for our flat top grille was great. The ambiance needs a little work . Football was kinda loud on both TV Sets. I'm not a sports guy so it was a bit annoying when I was trying to relax for my birthday dinner. That's the only thing besides lighting I would change . Service was excellent ---