I understand all the "post covid" effect. The shortage in staff, the increase of costs etc. But when it comes to Customer Service quality...I got upset.Yesterday, I went to Panda Express located in 1740 N University Drive, Plantation FL.As usual, the place is full (good for them)But I am bringing with me relatives that came from out of the country and I could choose ANY other restaurant in South Florida....but I chose my favorite one.They are surprised with the place, they love the food appeal...but then here comes Ivy (or Yvi) the grumpy worker that is so ungrateful and forgetful about life 2 years ago...No jobs, no freedom, all locked up....but here she is looking annoyed to HAVE A JOB. We were deciding what to order (and we were not taking that long...I know better than that)...but in the rush she ended up giving the wrong order to my guest.I was trying to add more items to my order but her attitude of "hurry up" made me regret and just pay for the 4 plates and extras we ordered.Thank God...MARIA was the cashier and with her attitude and GOOD Customer Service made me smile and leave glad and hungry!The portions has been reduced in the plates...well, it is what it is...but the bad attitude of one employee definitely will make think twice to look for another branch or consider other options.And don't get me wrong....I love Panda Express!!
Very good experience, the server change my plate of angus beef for a new and hot plate that just arrived when i was ordering, and that was impressive.
Never have what they should!! Line always long!!! You'll be better going to the p.e in the mall
Absolutely horrible customer service. They pay no attention to customers, the order they came in, and are exceptionally rude to boot. Not worth the dry orange chicken and tough beef they expect you to choke down.
the people who work in this place give poor attention to customers, to people who deliver food, the food may be ready and it doesn't even determine you. They need to improve customer service. I do not recommend this site at all
The worst place!!! I was in line for 20 minutes and when it was my turn,, they told me that they don't have more white rice ??? Could you imagine???? My kids were very upset... I can't describe how I feel right now... it's 8pm and I have to go to another place!!!! I will never come again!!!!
Worst experience I n have to speak twice so they can underatand.you and then look at you like your ignorant .them worker yelled at customer .don't pay close attention to what customer is ordering give you what they want .never again coming to panda express worst chinese cuisine. ? .and then I ask to speak to Manger when say laughing with a smirk on her face.
This is a great location. Since we are Pescatarians we only get the seafood. Most of the time it is shrimp. Their portions are very good and the food is flavorful. The staff is always friendly and they make sure your order is exactly as you order it. The line can sometimes get long but it moves quickly. I only give three stars for the following reason: the website has multiple shrimp options but the location had just one. They seem to cater to meat eaters with a plethora of options but for Pescatarians we have only a few options.
It’s despicable how the servers make you feel like you are begging for the food, I am paying for food man! Give me a reasonable portion. And the the server in the food line have a nasty attitude because she’s asked to separate the shrimp from the meal because of allergic reasons. We have to treat each other better.
I stopped by a week ago and the new girl that works there adds a scoop of rice to my plate then she scoops some out and puts it back she did the same thing with the chicken! Is this what you guys trained her to do? That is ridiculous! Panda Express is always busy you cannot tell me you can’t afford to give a full scoop of rice. I went back in the other day and I had to walk out because I noticed her doing the same thing to the customer in front of me and while she’s removing a shrimp from the customer’s plate it falls into the chow mein ? . I have a shellfish allergy and she picked the shrimp out of the noodle and didn’t remove the noodles that it fell on. She was too worried about making sure the customer didn’t get that extra shrimp ! I understand serving the correct portion but they need to invest in serving spoons that measure portions so the employees won’t have to add then later remove food from a plate they’re fixing for the customers!!!