Update: 7/29/22I know what you’re thinking - why come back if I had a bad experience. Well because I’ve been coming here since 2010 that’s why and i believe in second chances. Let me tell you my experience today, the manager refused to make a drink because there was no ice cream for it even though I wanted it without the scoop of ice cream. The new tiger milk bubble tea is the drink I’m referring to. It’s a tea mix they have pre-made they add brown sugar syrup add the brown sugar bubbles add ice then pour the mix and top with a scoop vanilla ice cream. In my opinion the brown sugar syrup they put in the cup is sweet enough for me so I prefer it without the ice cream. She flat out told me she could not make it because there was no ice cream even though I don’t want the ice cream. That’s like going to a restaurant ordering a dish and saying no onions only for the waiter to turn around and say it comes with onions the kitchen can’t make it without onions. They had all the other ingredients to make it just not the ice cream. I do not understand the logic . ????CUSTOMER SERVICE . 3 OUT OF ALL THE EMPLOYEES ACTUALLY CARE. I order the same coffee every time. THE SAME COFFEE. A latte with TWO SHOTS OF ESPRESSO. It isnt as milky as a regular latte. So when i asked if the extra shot was in my coffee because it appeared too milky to me the girl said yes and i asked her again are you sure she said yes. The woman behind her goes and says "i dont know what you want me to tell you" . EXCUSE ME. I want you to tell me you made my order correctly ! I do not come there to see you, i come there for my coffee . Ive been a repeat customer for years. They are constantly burning food, hash browns are dry, disorganized, and now baristas with an attitude. Seriously , who ever the owner is maybe you should explain to your staff the importance of customer service to your staff.
Fun with our grandson
Fast service, delicious coffee, awesome frozen chocolate drinks, ice cream and of course donuts
Great professional staff small place does conferences has a conference room you can for 1 hour you can rent it for $15
Great D&D... they always have my favorite toasted coconut doughnuts! The online app to order is very efficient and the order is usually ready within minutes of placing it
There was one employee working and like 20 customers and this women kept her cool and didn't show any signs of stress and took care of EVERYBODY! I would've been so frazzled this location has great staff!
As I waited for 20 minutes for my drink to be made after making a mobile order, I watched them make food using the same pair of gloves. Not changing them once. Touching everything... They may as well have just used their bare hands. To top it off, they claimed the mobile order didn't go through, even though I was charged for it and the order was in my transaction history.
Always my go to for a quick cup of coffee. They never disappoint
Waited by the icecream counter for a couple minutes, no service. Walked up to the register and dude's staring at his phone, I stand there for a few moments and he finally asks me if I want anything as he begins a phone call on speaker. I just left. I didn't wanna trouble the guy. I'm glad I don't live in this town.
They open only the drive throu so they can serve customers something cheaper than what it is ordered. That is dirty and ghetto.