30 minutes in a drive thru for a restaurant that serves chicken and French fries! Absolutely ridiculous!
I called my order in hoping to come through the drive-thru and pick it up because I knew I wasn't going to be able to carry everyone's lunch to the car by myself. When I got to the drive-thru and told them I was there to pick up a phone order they told me I had no choice but to come inside I came inside my order only for the girls to tell me that she had no change it was going to have to short me to change on my order. I'm thinking it's only 22 cents but then I'm handed my food to try to get out the door only to lose my footing trying to carry everything and dump the 32 oz sweet tea all down the front of my dress
The food is good however the service and wait is horrible. I have been here 3 different days and times over the past few weeks and every time the wait inside and outside is absolutely ridiculous. Waiting 30+ minutes seems to be the normal here. Very disappointed
Food is old, cold, nasty, and the drive through takes forever. Out of the seven Zaxby’s I been to this one is by far the worst one.
First and last time customer here. My order was filled correctly, but my initial impression wasn't good.No employee was wearing a mask, granted, they may not have a mandate to do so, but most fast food establishments seem to do it out of customer courtesy.From the drive thru window I could see behind the front counter area, and it looked like cleaning may not be a priority.My food was not good, grease oozed out of my fried mushrooms from the touch. The crinkle fries were absolutely cold, and the Signature Chicken sandwich was put together sloppily.I will not be eating at ZAXBY'S again, this establishment has been around too long to make such errors.
This the worst zaxbys to come too!!!! What place doesn’t take a customs order after having them sit in the drive throw speaker for 5 mins to then say we are closed!!! If you would’ve took my order instead of having me wait I wouldn’t have time to give this review I would be eating …..
Worst Zaxby’s to eat at. Takes forever for the food to come out and the Supervisor Cynthia Aguilar is rude and doesn’t know how to do her job. I would recommend going to the Zaxby’s in Brandon or going to Chick-fil-A (they just built a new one in Plant City).
I don’t think I’ve ever been to a place who has such consistent terrible service. You can not sit and eat inside, can’t order inside, never have more than 3 people working in the entire store, drive through line is always 20/30 min wait ti receive your food. It’s like they make their own hours, don’t open till 12:00 unlike every zaxbys! They close before closing time, pull in the drive through 20/30 mins before close they tell you that they are closed already. And this has been this way for a very long time! Who’s in charge of this place?
You make chicken strips and French fries, it’s most of your menu why does it take 60 mins to get chicken strips and fries. I can eat at a sit down restaurant and have a nice meal In that amount of time. You are no longer “fast food” if you can’t push your customers through in a reasonable amount of time. There were four people just in the front and another taking orders in the drive thru. So why is it taking so long?
This place is THE WORST drive thru I've ever experienced!!! Don't go here if you wanna wait long. Who knows what they're doing back there, all I know is the service is super slow and horrible!!!