Ordered food today for lunch once I found a speaker that was actually working. It took about 20 minute which is fine. I placed my usually order, a chili cheese coney with the hot dog on the side, among other things. I get asked if everything on the screen looks correct but I notice there is no note about the hot dog so I re-emphasize that I want the hot dog on the side and get a confirmation that she heard me. I check my order and it looks like there's no hotdog so I drive to my destination and when I open my coney and stab my fork in, SURPRISE... There is a hot dog on there. I call and tell them they made an error and get told by the manager "I didn't understand what you were saying." Okay so you just decided to ignore the instructions instead of asking what I meant when I specified something at least twice! She then got an attitude and I asked if I could just have my money back because there was also barely any chili or cheese on the bun. She informed me it would take 5-7 days to go back on my card. I answered affirmatively and said thank you and then there was silence. I asked if she needed any other information but the line hung up as I was asking. Not very appropriate behavior for a manager.I will admit that I could have been nicer on the phone but this happens EVERY TIME I go to Sonic and the attitude of the manager and the way she handled the situation was just not acceptable.
This was our first visit to the Plant City Sonic. We chose to eat at one of the picnic tables, rather than in our car. Our food was delivered to us in a paper bag. I asked our server if there was ketchup packets in the bag. She said that she believed that there was. I thanked her and she walked away. When I opened the bag, not only was there no ketchup inside, but she hadn't given us any straws for our drinks either. Fortunately, a little while later, a different server came by and was able to provide those things to us. Oh, our food was pretty tasty.
This is the third time I've been at this establishment the first time I purchased only shakes and they were very tasty second time I ordered hot dogs hamburgers and ended up getting food poisoning due to under cook hamburgers because my mother had a hot dog my wife had a chicken sandwich my daughter me and my son had hamburgers and the three all of us got sick to our stomachs and that night and the next morning we were spewing from either ends of our bodies!!! Today the grandchildren and I went and purchased shakes cuz I still don't feel comfortable ordering food from this location.
I took the family to Sonic and it took a very long time to get our meal. The food was good, I had a foot- long Chili Cheese Coney (I missed the onions I asked for). My wife had the BBQ boneless wings which I thought were a bit small and the one she let me try was hard. The kids each got hamburgers with the only complaint was they didn't prepare my oldest daughter's burger correctly (Was supposed to have been without pickles & tomatoes). It has been a long time since we had been to Sonic and it will probably be a while before we go again.
Slowest service in plant city. It's almost a game to see how long you can sit in line before you get your food. As we sat in line at the dine-in section for 10 minutes we decided to go through the drive-thru and still had to wait another 15 minutes before getting food and watching the people in front of us be told that their order was never placed. Got to love this place SMH
So y'all im a dasher and i go to the sonics on james redman in plant city fl. And go to the drive up mic and ask for the order so the girl say come to the door so when i get to the door. I said so we have to come to the door today and the boy said to me we having door dash come to the door since they get tips we want our tips to. I said wow so thats how sonics letting there workers act now
Great service; yummy food! I only felt bad I didn't have any cash on me to tip the very personable and friendly gentleman that brought me my food!
Sonic makes a great patty melt. Lots of cheese and onions. Good size burger.
Best ice cream at a reasonable price!! love the hot fudge sunday!
I kid you not, I literally was eatin the French toast and drop it on my lap, the finger nail fall out of it, I can not make this up, I checked my finger nail, it was not mine and my finger nail is bigger, tht shows tht they don't take care ur food with care and don't where no gloves, thts a Risk for anything, food poisoning is one. Yu gotta do better. GOD Bless you all.