Everytime I want to order something from the baskin robbins menu something’s missing, yesterdsy I went to get a Oreo cappuccino blast and they didn’t have Oreo ice cream in the middle of the day ??♀️ You’re a ice cream shop and don’t even have cookies and cream ice cream??
First thing you see you when you walk in the door is behind the counter. No wall dividing customers from just walking back there. And it wasn’t super clean. Two of their menu boards were on the fritz so I asked if they were doing Sundays. I was told only hot fudge. Great yes please. I ordered my flavors and he put it together asked if I wanted whip cream and cherry nuts etc. No problem. Then they hand it to me and I look at it and it’s the hardened cone coating chocolate, like magic shell, not hot fudge. I tap it with my finger nail and it’s audibly hard. I say this isn’t hot fudge. Worker says no, it just gets like that when it hits the ice cream it’s still chewy once you start eating it. I shrug my shoulders and give him the benefit of the doubt. I should’ve known better. Definitely not hot fudge! How does an ice cream counter server not know what hot fudge is?! There were also two homeless people camped outside. I can sympathize with homeless but no corporate place is going to let people camp outside like that. This franchise is in desperate need of new ownership and management. There are plenty of other ice cream places in plant city and Brusters is only 20 minutes away. I will not be back to this Baskin-Robbins.
Terrible service, terrible product.I have been to a couple different Baskin-Robbins and I always get the same thing. (Which I have enjoyed until this point) Chocolate chip sundae. When getting to this location I was told they don’t have that but he could try and put something together like that and preceded to tell me how. I say ok that sounds like it anyways. (Mind you the pic of what I wanted was on the menu) I can try. Husband orders soft serve which is everywhere listed on the menu (he wanted m&m). When he asked for soft serve he is told they don’t do soft serve and the only thing they can do is make an m&m milkshake. We decided against m&m milkshake, just order sundae. Once we received sundae after asking and being told what was in it. We find nuts (which can’t eat) and nothing but a cup full of fudge with one scoop of ice cream.
Great shakes & sundaes. Sweet employees work good
Great shakes & sundaes. Sweet employees work good
Just moved to Plant city and wanted some ice cream. We normally go to the Rev but didnt want to drive to Brandon that late. Got a waffle cone, drink, and a kids cup. Everything we ordered was out of stock (no chocolate ice cream, brownie pcs, plain waffle cones, etc). I also asked about a pup cup for purchase and they said no but a kiddie cup, so I got that for my dog. When I got up to the window, a lady(a man took my order) asked if I wanted a pup cup for my dog after I bought the icecream cup...frustrating. The dipped waffle cone was stale, no crunch at all. My husbands refresher drink was all syrup, and my icecream tasted freezer burnt..not just a little, but full on nasty. Waste of $10 bucks. Ill go to the twistee treat from now on or go to Brandon to The Rev
Don't waste your time if you want ice cream all you can get is a shake this place is horrible staff is rude as well
No Frozen Yogurt.
So tired of every time we come here they’re always out of something or something is broken. This place is terrible don’t waste your time.
The order came out quick and correct, they were out of liquid sugar but iced coffee still tasted ok with regular sugar.