McDonald's

6935 N 9th Ave, Pensacola - 32504
164 reviews
Fast Food Burgers Coffee & Tea
(850) 478-9656

It was above par. Location and cleanliness of the restaurant was very nice. They didn't have the kiosk yet, so I went up front to make my order. Half the menu screen were off, so I wasn't sure what was available and pricing except from going to previous restaurants. It took a little over 5 minute before someone acknowledged me - not because it was busy, but because a group of them were chit chatting and laughing. Which I don't mind that until it affect work and quality of service. Pricing and food was alright, thought it was a little more expensive then other McDonald but food was good. I guess they don't do food tray, because I said I was Dine-in, but they made my order to go. No ketchup stand was available so I asked the lady for ketchup, and she got distracted and manager got it, instead. My biggest concern was a large puddle in the middle of restaurant where an AC vent was leaking. No wet floor sign ?. Luckily right before I left, a manager notice it and told the team and got a wet floor sign. Other than that, food and drink were good, restaurant was very clean (inside and out). Just a few hiccups.

Definitely, headed to the top spot. This McDonald's location has been off my listing for several reasons. One being their food. That completely changed for me today. I have never had amazing great tasting food from McDonald's in years. They cooked with fresh grease. Their stove/grill was completely cleaned and the food tasted amazing. I will definitely be going back.

Today we went to eat some hamburgers here and the first thing that greeted me at the entrance was an intense smell of garbage and old food coming from the garbage cans, the drinks line was so smelly that I did not dare to help myself. the floor was completely sticky everywhere. When I spoke to the manager he apologized that he didn't have enough staff, but he was there doing nothing since the place was empty. he finally began to clean the floor but with obvious displeasure. you can't sell food and that you restore it smells like a dump. it was barely 12 noon

I had a $60 breakfast order for my children that I made on the app and picked up in the drive-through. I was missing 2 biscuits, a strawberry and cream cheese pie and received zero straws or napkins with 7 drinks. I had several dr appointments for my son (who is recovering from a recent TBI) and could not turn around. Breafast was a disaster. I felt like I wasted $60.

The service was great but however when wanting a shake after hours just tell the customer that at this time we stop serving shakes etc instead of telling them your machine is broken. Just a tip bit ?.

Good place for stale overpriced coffee sadly no Circle K's near with fresh coffee.

Dine in / take out is usually closed. Employees have admitted it's because they don't want to be bothered by customers or cleaning. Because of that the drive through is typically long. Decent place when you can get in though.

This location has ZERO redeeming qualities. My boyfriend and I have been there about 8 times and we have never had an order that was correct. Once they charged us for something we never ordered, another time they forgot our pastry, they continuously give us bottles of water when I specifically request water in cup because I ORDERED a large meal. Sometimes they refuse to give me anything but bottled water until my bf forcefully tells them to ring it up as a coke and fill it with water like someone who had worked in fast food before. Sometimes they will flat out forget things. The last time was the worst and I will not be returning. They gave us the two drinks for our large and medium meals and didn't give us any fries. We ended up getting 2 mediums when we paid for 1 large and 1 medium fries, they also forgot our sauces and was a nugget short, and we had to tell them that I ordered a water. What is so wrong here? I have absolutely no idea. I worked at a cold stone Creamery where the lines got so bad that I would come to get ice cream and end up jumping behind the counter to help for nearly a year and I've never once gotten an order so wrong and so consistently. And the mess ups were so infrequent because it is literally less work and turmoil to do your job correctly than it is to have so many complaints and having to do other things for an order that should've been done 5 minutes ago. Please teach your trainees and employees correctly. Maybe you'll get better reviews and keep your returning customers. The worst part was when we asked for the manager and told him what continues to go on and he said, "Okay," twice with no expression and never apologized.

They forgot my fries. I went back around the drive through and waited in line to tell them. The girl at the window argued with me about the issue, before she realized that I was correct. she practically threw the fries in the window of the car. I will never go back there again.

Got a double quarter pounder with cheese which is my go to IF I have to eat here. Burger was bland and one of the sides of the meat patty was burnt and tasted awful. McDonald's food has seen a sharp decline in quality and tastes since the mid 2010s and I try to avoid eating here if I can. I miss the food from here during the 80s and 90s.