Kazoku Restaurant

119 E 9 Mile Rd, Pensacola - 32534
207 reviews
Sushi Sushi Bar Chinese
(850) 572-5917

My first visit 2022: Very nice and relaxing atmosphere at 8:40PM. I went by myself. My food was great, my server Alyson was wonderful, and I sat relaxing with Jasmine tea for awhile. I seriously enjoyed myself. Just what I needed.I ate miso soup and a tempura chicken dinner box with jasmine rice. Ate all of it and enjoyed.

The food was hot and fresh. Portions were large. Clean atmosphere and friendly staff. We went right before closing and still got full service. The sushi was great.

Ordered DoorDash. Hibachi was the worst I've had in my life. Chicken and vegetables were bland like nothing I've ever had. No flavor. The chicken was cut into bite size pieces but the texture was so tough. Each piece had cartilage/tendons that made for a complete gross experience. Will never order from this place again. I do not recommend you do either.

Every single person I ordered food with LOVED their order. Chicken pad Thai, drunken noodle, miso soup, sushi, and more. The quality, the amount you get, the flavors, the freshness - all top notch. Not to mention the affordable price point. For the price, I would’ve been happy with a lot less. I will be ordering from this place on the regular!

The only issue I had with this place, it was not an all you can eat sushi / sashimi restaurant. Everything else was very good. The food was great They were not crowded so, the service was excellent and super fast. We will go back again when they are crowded and see what happens.

First and last time eating here. There was a long piece of plastic tape in my Pad Thai. Meals was already unappetizing prior to finding tape. Noodles over cooked. Chicken was questionable. Beef was like rubber- I literally choked. I almost threw up once I found the tape.

I needed to take some time to cool off before writing this review because at the time it occurred, I was far too upset with the experience to write. I have been going to this restaurant for years, and all that time it was 5 stars across the board. However, many things have changed since getting back to town, and it shows. I arrived 40 min before closing time to order my usual- Chicken Panang Curry. I sat in the completely empty restaurant waiting for a ridiculous amount of time for my food to come out. It’s because the kitchen staff was cleaning up and acting like it was already closed. When the food finally came out, I immediately knew something was wrong just from the look of it. It looked watered down and didn’t have the usual vegetables included. But still, I gave it the benefit of the doubt and tried a forkful. It was completely flavorless. It was like having hot water or at best, chicken broth. I couldn’t believe how tasteless it was when this has been one of my favorite restaurants over the years. After not being able to stomach the tasteless food, I informed my waitress, who’s waited on me several times in the past. She went back to inform the kitchen, and came back with coupons to be used on a next visit telling me the kitchen was closed. I had driven a long distance to specifically get Thai food after a day of not eating, and was now being told the kitchen was closed. So 30 min driving there, then over 20 min waiting on the food, then being told the kitchen was closed so they couldn’t remake my order (even though it was still before closing time!)This was such a stark difference from what I’ve been used to, I asked to speak to a manager. The man who came over to speak to me was the new owner. He looked like he just rolled out of bed so I couldn’t believe he was at first. The conversation that ensued was one of the most horrendous I’ve had with an owner of a restaurant. I explained that there was zero flavor in the food served, and he said that due to the demographic of the area, he had to please his customers and give them what they wanted. I knew what he was getting at, so I clarified that he was watering down Thai dishes and taking away their authenticity because people in this area don’t know any better? He confirmed, and said that he had to do what was good for business. So because people will unknowingly pay for faux versions of Thai dishes, while being able to cut corners with food costs, all while giving Thai food a bad name- that’s good business? No- it’s disgusting. The owner is the total definition of a slime ball. It was a repulsive discussion. I will not be returning to this restaurant ever again.

I used to love Jasmine Fusion, which was once in this location. As much as I loved them, I dislike Kazoku. They can never seem to get my order right, substituting shrimp for chicken in my soup, and the quality of the food is sub-par. I ordered Lee's Lemongrass Soup, described as "Thai hot spicy lemon grass soup with basil, mushroom & tomato." It contained no discernable basil OR lemongrass. It cost me $17. So did the Tom Kha Gai, as described on the menu:Creamy coconut chicken, mushroom, onion & cilantro soup. There was NOTHING creamy, coconutty, or cilantro-y about it. It was, instead, predominantly onion (as was the "lemongrass") suspended in a clear, thin, grayish broth. That was enough for me. I won't be patronizing Kazoku again.

Love this place! Great food! The best Shrimp Tempura rolls

Under new ownership. New clean tablecloths. Food and service still excellent. Usually at least two meals out of a dinner portion. I got the hibachi. My wife ordered the pepper steak. Both were very good and good sized portions