First time here and staff super friendly and helpful with the menu.
Full disclosure; I ordered through door dash, which gave them an unusable address by not including the zip-code.After waiting 40 minutes on what should have been a 20 minute wait time, I called the store and after the 3rd time calling finally got through to someone. They said they'd tried to call me (supposedly) and then they corrected it and got my food to me in about 15 minutes.I just find it hard to believe they tried to call me because when my driver arrived he called me just fine no error.Awesome, stuff happens, no complaint so far.My sandwich had avocado, but no bacon on it. Both of which I had paid extra for. I can now no longer get through to the store after trying for another 3 attempts, and at this point I'm tired of jumping through hoops for something that should have been right the first time.Highly unlikely to return in the coming months. May try again in 3+ months time to see if things have changed as I've always liked Jimmy John's in the past.If I do I'll update my review accordingly.
Never have delivery drivers anymore. I suggest calling ahead before making delivery order or else they'll call to cancel your order. Jimmy John's is made for deliveries and this location NEVER has drivers.
Worst Jimmy John’s experiences that I have had. I am allergic to tomatoes - and they still put them on my sandwich when requested to leave them off. Also cancel my order through the app. No phone call or discussion why. Save yourself the hassle and order something else.
This location isn’t the best. There was a long line at the register and then the young girl with glasses and dark hair opens a new register and called they guy at the end of the line over and says “I can take you over here” after we are already waiting on line. Poor customer service.
My husband got lunch ordered through the school where he work at and he ordered a roast beef sub on white bread and did not get the bread he got everything else lol but not Bread ? he is very disappointed first time trying them . hope in the future they can do better so please check ur order .
This is my favorite location, why? It has a drive thru and the staff is FANTASTIC! Best Jimmy John's in Pensacola!
Love Jimmy John’s, used them all the time, delivered to my house last month in less than 15 minutes which was unbelievable.However I am no longer in their delivery radius. I live 2 miles on the dot from the store, makes zero sense. Every store around them and further away will deliver to me, but not Jimmy Johns. Just sucks because they were my go to.
Very disappointed with the expierence i just had at this location. I ordered online for delivery. Recieved the email that my order was confirmed. I "tracked it" and it just kept saying order recieved. After almost an hour, i called the store and the guy tells me "oh we tried to contact you i dont have any delivery drivers at the store but i issued you a refund and a $5 credit." I never recieved a call from anyone. Or even an email for that matter. The charge is also still showing on my bank app. So lets see if the "refund" ever comes through. And i also didnt recieve any credit email or text notification of any kind. Seriously upset right now. I guess im just going to have to start ordering from davis hwy instead.
I'm giving this place 3 stars because it don't have a drive thru