Italian food and pizza are all about the sauce. I did not like the food or the pizza sauce in this place. I went there because I was craving a Chicken Parmesano Sub and my favorite place was closed. The bread was stale and mushy not toasted, the chicken was dry like the sole of a shoe, and the sauce... I asked for extra sauce and got a dry sub. The sauce was tasteless.
Wow... I am so sad that the old owners sold. I have been praising Umbertos since I found it last year as it reminds me of home(Long Island, and yes i have been to the original location) the food use to be perfect...use to be..I ordered the same pizza, calzone, and soup I always do, not knowing that there was a change in ownership. Absolutely and utterly disgusting, the new owners have killed this brand. I truly hope the old owners see this and fight harder to have the new owners remove all branding. This is not Umbertos anymore!The calzone was salty, with way too much dough. Clearly they have no idea how to make a calzone.The pizza, burnt and of course very salty...I truly rather eat frozen pizza then ever go back here again.The soup..Pasta Fagioli.. an Italian staple that this new owner has disgraced. Everything about how they made this was wrong...how do you screw up a soup that is such a staple.It is safe to say I will not spend another cent here. I will go on remembering how the old owners ran this amazing family restaurant and how Umbertos should be remembered.
I’ve been living in pines for 6 years and Umbertos has been a part of my monthly rotation since day one. They knew my address when I called based off my name. I tried to eat the pizza under new management and you can tell immediately it wasn’t the same. Not only was quality jeopardized but they raised the prices. On top of that, I called 8 times straight trying to speak to someone and see why it was more expensive and got nowhere. Safe to say I won’t be eating here again unless I hear old management and ownership is back. How can you just randomly raise prices like that!?!?!??! Terrible.
I haven’t ordered from Humberto’s in more than 20 years and i just ordered a large pizza with half pepperoni and half ultimate supreme and a half order of garlic rolls with extra garlic sauce and the pizza was AMAZINGLY DELICIOUS! Unfortunately the garlic rolls hardly had any garlic sauce on it so, I won’t be ordering that ever again and it took over 1 hour to be delivered (if i would have known that then, I would have gone to pick it up) but, I’m really happy i took a chance and ordered a pizza from here. I can’t wait to order another one again and of course for pick up!!! Thank you to the chef! ??
Never post reviews but had to for this. My family and I have been coming here for at least 10 years.. We moved to the area in 2007, and have been going pretty much ever since.Today I walked in to learn Umberto's is under new ownership, and, as expected, the pizza was terrible and overpriced. Going from paying ~$30 for my favorite pizza and wings to paying FIFTY for low quality was a sad moment.I never thought I'd see this place go. I've told everyone about it, shared it with my girlfriend, had countless memories in this restaurant. I won't be returning here, but I'm thankful for all the years of service to the Umberto's family. I wish you all well, if you do see this, and hope you know you made a positive impact on myself and others like me.Thank you.
NASTY AND UNPROFESSIONAL!! First let me say that I have been a loyal customer of Umberto's for a very long time!! I have ALWAYS gone there for pizza, and recommended them to EVERYONE!! Thursday night when I made my order I spoke to some lady that I could barely understand. I was expecting to talk to the owner's son, Steve. I had made my order, had it delivered (took FOREVER) and it was NOTHING like what we normally get. No sauce on any of the pasta, a microscopic piece of chicken parmigiana, no garlic on the rolls and a pizza with almost no cheese or toppings and for the absurd price I paid!!!!! WOW, I expected much more!! I called back to speak to someone about my order and the same lady I spoke to earlier said she was the manager and right away I knew something was off because I know the guy I always speak to (Steve) is the manager. When I tried to explain why I was unhappy with my order, she gave off the impression that she could care less, and that she was not going to do anything about it. I found out through Facebook that the original owners sold - guess that explains it!! What a sad shame!! NEVER EVER AGAIN!! The old owners will be missed!
First time visiting, staff was friendly pizza was awesome. I had take out but next time I think we will sit in. Will definitely be back ?
First, I used to order a lot from here because the food USED to be good. But after what happened I would not purchase from here again. I was order number 55 and they told me that it would be 30 minutes, sure no problem I get there and had to wait another 30 minutes because they had all their orders disorganized. I ordered wings and a pizza. Somehow, order 56 gets their order before me. They hand me the wings way before and by the time I get the pizza you can figure it would be cold. But still trying to be a supporter I don’t say anything. Finally, I receive the pizza, when I get home the wings were old and refried and the pizza was burnt. I called and told them nicely the situation and they admitted that they figured it would be a problem. Well, if you know how the food is coming out why would you still go ahead and serve it in a way that you know would not be edible? They offered to remake the food but at this point why would I wait another hour to just get a pizza. So I went back and they gave me my refund that I asked for. But, they didn’t mention how they kept the two dollar tip and my 30 cents. The food is not what it is all hyped to be, I was very kind to stay appreciative and just glad to get my refund back.
I have been trying to figure out how to undo the post that I previously put out about Umbertos. I didn’t want to give the impression that it wasn’t a great restaurant, it absolutely is! I was very upset when I opened a large calzone the next day to find it burned. I just thought that it never should have gone out. Wasn’t until the next day that I saw it. I would always recommend them! Thank you for listening though!
First time I visited the other day. The place was hyped up by my wife's family and I must say it lived up to the hype. We had marinara mussels, Grandma's Pizza, Chicken Parm Pizza and garlic knots. And honestly everything was on point.Would especially recommend the Grandma's Pizza!