We were a group of 6 and there was no attendance at the entrance for a while, afterwards we sat and a rude lady called Marie was our waitress.Since the beginning she shad a terrible smell of smoke which is not nice to smell from a waitress which is not pleasing. Then she answered rudely to my daughter about the menu, then she said she didn’t have anything from the special menu and I asked kindly if she had coffee and ice so i can make my own cold coffee but she got angry, had an attitude and then she said she did not have any shakes any ice cream, any bananas at all.After she took the menu away from us she left and brought us beverages so we were going to ask for our food but she had a terrible attitude just because I asked what they had to eat available.She left without taking our order or saying anything.After several minutes she came back and yelled at us that she refused to serve us and there were no other serves at the moment. She told us to leave or stay if we wanted.I went to ask for the manager or help, and after that she came back to me and said in front of the three only busy tables at the moment, leave right now or I’m gonna call the cops.Her name is Marie and I would like to report this rude and disrespectful lady, people like this shouldn’t be working.
Terrible TERRIBLE customer service. Over all a terrible experience. We arrived and we were greeted rudely by Marie. While we were making her order she just simply told me “No” and was extremely rude when we asked if they had certain items. She was just completely rude and disrespectful, and she made our friend cry. After she refused to serve us out of no where when there were only three other tables occupied, told us to leave, and as we were leaving she threatened to call the cops. Worst experience EVER.
What stood out was our server, Summer. She was amazing. Friendly, and efficient. The place was pretty busy and while there were other servers there too, she was everywhere. Including clearing tables. She zoomed everywhere with a smile. The food was good too. We enjoy their breakfasts.
This IHop must be experiencing difficulty hiring staff members. We walked in to several empty tables and several people waiting to be seated. So seating was not the problem. Our server and food was fine after waiting 25-30 minutes. Hope things improve for this location.
This had to of been the worst experience dining for lunch. We waited almost 40 minutes to be seated when 80% of the tables were empty. Once seated it took an additional 30 minutes to bring us water. The food came out almost an hour later. Only half the food came out, and the half that did come out was cold and tasted like dish soap. The waitress did not have many customers and yet never seemed to come to the table. We had to ask for new eggs because of how cold they were, as well as the rest of our food that did not come out. We had to ask for our food and drinks 6 times before getting what we asked for. The manager brought the eggs and placed them very harshly while rolling her eyes. The manager was extremely unprofessional and the entire dining experience was horrible. I would not recommend this place to anyone, as there is much better options in the surrounding areas. Save your money and time because this place was horrible.
The absolute worst ihop experience I have ever had. We were seated at the table 20 minutes (after waiting 30 minutes with a restaurant full of empty tables) for a waitress to take our drink order, we were seated for 1.5 hours before our food even came out and when it was delivered to the table it was cold. It was also served in phases so half of our table was done eating before the remainder of the food came. I also asked for a manager to come to the table and the request was not granted because he was too busy in the kitchen. I do not recommend this ihop location.
The people were nice but the wait was more than an hour wait and there wasn't even that many people when we arrived. We also had a wait for utensils and plates. I definitely think there needs to be more workers hired and I think the pancakes are smaller in size now.
Went to dinner with my family a few days ago at night and Marie was our server! What a delightful experience we had. Marie made the evening perfect. She was courteous, attentive and very friendly! Marie brought for the children a surprise substitution, instead of bacon she brought a bowl of chocolate chips! Please make sure she gets credit for doing such great work! :)
Is incredible how bad has become this place. We used to come here sometime ago and I remember that atention and food was great. This is the second time and probably the last one that we are coming here. Food takes years to get ready, and it comes incomplete. We came today for breakfast and both plates were incomplete, we have to wait like 30 minutes after for our panckakes and french toast. Manager did not care about customer service and atention. And the place was not crowed, it was actually kind of empty, i can not imagine how bad will go if get busier. Just dont come here... is decepointing....
The place was packed and service was a bit slow. Our hostess was a quick moving, talkative person and got the order rolling on. Overall good experience.If you are ordering the spicy habanero omelette be mindful the cook is going to toss in twice more and it's going to burn afterwards.