This was one of the rare occasions this particular Dunkin Donuts got the or right. I was considering getting my coffee from the WaWa across the street.
Ordered bacon egg and cheese bagel. Every other location toast the bagel this one microwaveed it. It was soggy when I received it and by the time I got home it was stiff as a board nasty
Racist Indian Workers….CUSTOMER SERVICE IS AWFUL. The workers act annoyed by your presence not realizing we THE customers is what KEEP them in BUSINESS. I am a regular customer and simply asked to have my toast double cooked ( there oven does not toast bread properly) I wanted TOAST, not warmed up BREAD. I asked the Indian girl to double toast the bread and she rudely ignored me. So I told the guy making drinks “hey can she double toast my bread for me please” The started screaming so loud in her native language and the elder came over. She was rude too. She told me my only option was to toast the bread with avocado on it bcuz the girl already prepared the toast. In a hurry to leave I said okay, but this all could have been avoided with simple customer service and people etiquettes. The whole experience gave me racist vibes. Believe the bad comments. Thus was not an afternoon worker also. This happened 10:50 am. The family is rude.
It astonishes me that there are people in management that run their business so unprofessionally I'd mistake the place for an after school playground. The place the smells of old oil. The equipment used to make food doesn't look clean whatsoever. One of their employees which I can only assume is the manager locked the door when I tried to enter the restaurant. There were 4 people in the lobby when the lobby has a 20+ occupancy limit and the woman who let out two gentlemen told me "No! It's too many kids in here" slammed THEN locked back the door. I only wanted a straw but you can kiss my patronage good-bye!
Worst DD in the area. Avoid this shop and go-to Pines Blvd. They charge 1.10 more for a sandwich at Pembroke road, more than other DD's in the area. The coffee prices are also higher than other DD's in the area. They Get your coffee order wrong and then try to explain to you that you don't understand.I eat DD several times a week I think I know how I like my coffee. While I was there another customer complained about his order. This staff has got to go. This used to be a good DD. Why are the prices so much higher at this location?
It's just disappointing to have even thought of going here.. turn away if I were you.
Thank you, thank you, and thanks for the wonderful customer service you provided to me....
Morning employees are better. If you walk in to order in the afternoon, it feels like ur walking into some college dorm. Employees are careless and It turns super ghetto. Also they will tell you they sold out of the ENTIRE menu if you go In during the last hour before closing. So either they don't want to work or they need more stock.
The young girl at the register was very nice and patient (young African American girl). When I went to sit and wait for my food I witnessed her picking up bags and proceeding with an attitude to call out orders sitting on the counter. When she called out an order she just finished, the customer came up and asked if they was his. Then she threw the bag on the count and said "omg. Wow. Whatever..." and walked away. I was so shocked because her attitude was so unprompted.... aggressive for absolutely no reason... if your miserable, find another job. Also, the young gril working the register was treated to agressively b the other 3 women. The lack of team work and or pride in what they were doing could be felt on the oterside of the counter. When we come to purchase, we are purchasing the service too. I can easily make my own coffee at home but I choose to come to DD and would prefer not to deal with an attitude. I work the hotel industry for 15+ years and i would not toleratr this at all from my team treating a guest in that manner... this was around 9am on 2/4/22 and she was making the hot items food.
My drink was not what I ordered and they didn't understand me. I just left.