I am giving only 3 stars because service and attitude, the burgers are always on point, the manager is rude, there is no organization, and there was a kid eating and cursing at the kitchen while working next to his manager, I order two shakes 15 minutes prior get there at 7, no one knows about the shakes, they check my order 3 times, 7:10 they come out with other shakes I ask about my shake nothing, the girl intended to do my shake and the manager says looking at my eyes forget about the shakes worried about the order and take it to the table that's when I say really loud toThe cashier I didn't order a shake online to wait here 15 minutes extra!!! This is the reason you order ahead. they were some good kids working the front house a little lost needed they needed to be trained better, they had the intention to help and the kid who was cursing demotivated them by screaming at them not to go inside the kitchen, while you have 12 customers wondering about their order.
First time I ever had Burger Fi and will probably be the last. The staff was nice but they move with no care. There were a lot of people who were there before me waiting on their order. I just ordered a burger (no sides) and it took over 20 minutes for me to receive that burger. On top of that, it was cold. I’m not one to send food back and complain so I just threw it out and left.
Burgers goood... Fries: taste like left overs from Wendy's with burgerfi price. Taste old stale not fresh. Paid $56.71.
My personal favorite burger chain.The burgers are well priced and very tasty with a lot of different toppings.The fries also have a lot of variations and even plain taste great.The best part is that the chicken sandwich is also tasty so you can even come here if you don't eat meat.If you want a good burger chain look no further.
The burgers were delicious. We had the burgers that had the wagyu and brisket in them. It was nice that any burger could be had in a junior version. The menu items don't all state that, but the lovely cashier today did mention it as I was ordering and I really appreciated it. It is unusual to find a fast food burger place that offers draft beer, so that made have a very happy. He did not care for the monkey funky or whatever beer it was called lol, but that's not the fault of the restaurant. The cashier was very sweet and helpful. You can leave a tip at this restaurant. I also liked that you take a number to your table and the food is delivered once it is ready. I much prefer that to standing around waiting for a number to be called. You will spend more here than at McDonald's, but you will taste the difference, no doubt. This location had a lot of outdoor seating, which is nice.
Quality of food is great and while prices seem a little high at first, you pay about the same as at one of the big chains (MacDonalds, Burger King) for a burger not even close to what you get at BurgerFi. And the fries are better as well so what's not to like? Service is a little slow but not enough to subtract any stars.
Ordered online-classic burger, onion rings and Oreo milkshake. Burger is good sized and cooked well. Onion rings are not impressive; they are very large without much flavor. Oreo milkshake was fair. Customer service was friendly when I picked up.
Went there tonight 12/18/21. Made order at 6:23 received it at 7:04. The two orders of fries were over cooked, I VERY politely asked if I could have fresh ones. The fries that they gave me back were literally the same with some fresh ones thrown on top. The picture below is of the two fries we received. We were also missing an item that wasn’t ready for another 10 minutes. Both my wife and I have worked in the service industry so I never make a fuss, I understand that sometimes the line gets backed up. But there is no excuse to disrespect someone who asks nicely to have a problem fixed. This visit left me honestly disappointed.
Deondre provided an amazing costumer service. He was incredibly welcoming from taking my order to even making sure if we needed anything while eating. The place is we super clean and the food was nice and fresh. I will definitely be back.
Great staff! Great food! What is the noise coming from the wall sounds like banging? It's the potato machine! Lol see to believe is it this place get the best beer in town! Smiling faces behind the counter great service clean establishment! What's the banging on the wall? The employees are nice people! What's the banging on the wall? And! The potato machine makes a lot of noise and you can hear it in the lobby lol! Enjoy your meal!