Waited for several minutes to even be noticed. 2 workers behind counter and no other customers but me. Nobody in drive through. Every time I asked for something the young lady said they didn't have it. No nuts. Couldn't get peanut butter sauce because it wasn't heated up, never offered to microwave it Finally settled on hot fudge and when I sat down to eat it she had used the hard chocolate coating instead which was disgusting. A group of older new yorkers came in after me and were much more verbal than I was when they were ignored for several minutes. One of the girls said they were doing dishes. Not sure why either of them are acting so exhausted. Extra star was for cleanliness.
This has to be the slowest and dirtiest Baskin Robbins I've ever been in. The only one who knows what they are doing is the manager, she tries to keep things moving, but the staff is clueless. 1 staff member moves so slow it's like watching a sloth, she completely has no regard to how long people wait or how crowded the store is. Do Better!
I know there were busy but wrong coffee & eggs sandwich no excuse , waiting 20 minutes on drive Tru.
Very disappointing. Didn’t have waffle bowls, sundae items, half the donuts or the mango flavor for the smoothie. They could atleast warn you before you bother looking over the menu or post a sign or something. I understand as a business running out of a product but in this case they may as well tell you what they actual do have so you don’t waste so much time. The donut I did get was dry and disappointing as well. Lakeland store is way better.
Tried to order a birthday cake but website doesn’t work and nobody answers the phone! I’ve been calling all day! Super disappointing and frustrating
The donuts were so dry mid bite one exploded!
Very slow employees everytime I go there,even when I pre order
The ice cream is good but too pricey and they are extremely rude.Don't recommend going here and the employee grace is rude.
Ice cream had a freezer burnt taste and service was less than acceptable...
Been two times now at 8 and 830 or so... came in tonight it’s my husband birthday all he wanted was a scoop of mint chocolate chip. I wanted a brownie sundae which it says they have, but they don’t serve brownies, then I asked about the cookie sundae they don’t have cookies either, then said okay I’ll have a scoop of mint chocolate chip and cookie dough, didn’t have either flavor. Same thing happened the last time. The girl said for as long as I’ve worked here we’ve never had brownies or cookies yet they’re on the menu. Someone needs to undercover boss the hell out of this place and shut it down and fire everyone and reopen.