I went to get a coffee before work and about half way through my coffee I go to take a sip and see a piece of HAIR at the bottom of my coffee. I thought it was on the outside but it was on inside. So I try calling them MANY TIMES and no answer. So after 6 times they finally answer and I explain it to them and the lead answers with “so what do you want us to do” so I say “ i don’t know anything you can do” and no answer and he hangs up the phone. I never seen such a unprofessional shift lead.
I have not been to this Dunkin in some time. Mostly because they kept watering down the iced coffee and skimp on the cream. Today I needed a last minute on the fly breakfast. I told myself "don't get a Iced Coffee, you will regret it". So I thought to myself what can't they mess up. I know! A toasted everything bagel with cream cheese. Well I'll let the picture speak for it self. OH... and then it was very stale and not toasted fresh. Back to boycotting this Dunkin, the girl taking orders and payment in the drive through was as sweet as can be, she kept you from getting 1 star.
Kinda ridiculous we asked for toasted bagels and requested make sure toasted please as last couple times they weren’t , well came out cold but seems they were toasted within the last hour ?, light/ sweet coffee ordered no sugar came in it ! This was this places last chance . Would have went back through drive thru if weren’t 15 cars online - parking is nightmare around building so didn’t bother .
While waiting in the drive through at the window we spent several minutes listening to what I assume is the manager yelling at en employee for a simple mistake. Then we received our food which should have been hot but was ICE COLD. Worst location in Palm Coast. It’s always something at this location better off going across town for better quality and service.
I went here with my sisters. We had breakfast sandwiches. They were good. I found the potato tots a little greasy, so i didn't eat them. The servers were friendly and we were served quickly.
Staff including the two male managers RUDE and snappy with the customer always get the orders wrong have to wait for them to correct after I’m at the window making the order explaining exactly what I want they question it and make it wrong anyway I go out of my way not to go to this location the people are awful don’t waste your time go to another Dunkin’ Donuts! Rude people there
I’ve been coming here for A long time and I definitely need to complain the customer service is awful now, I don’t know what happened but they’re always rude and miserable! Drew the line when it was to my nine year old daughter. I don’t understand, this is absolutely ridiculous and this isn’t just one time. The last six times….. And I get mistakes happen but twice during those times I asked for unsweet I get sweet caps not closed leaking everywhere no lemon, and the third time they handed me tinted water… and didn’t understand what black tea tastes like… her responses “well you drink unsweet so” and I explain that didn’t matter if it was sweet or unsweet it was completely water down and just tasted like water. Anyway done going to that Dunkin’ Donuts it’s not just me either I have plenty of people that are gladly driving to the one on Palm Coast Parkway
I’m on my way back to Massachusetts and my son with autism was hungry so I decided to stop at the closes location possible. Here I am the guy that took my order was wonderful. No one called my number they just threw the back. So I’m like hey we’re my order he like it looks like someone stole it. So he lets them know in the back. I wait about 15-20 I get question about my order again at this point I’m like I’ll pay again if it’s gonna get my food fast that I just paid so stressful. Kids with autism need special love and attention. And I try my best to always me his expectations I could help to feel like I fail. And could get him what he wanted to eat. Egg and cheese wraps and pancakes he loves it hard to get him to try new things.
Went through drive thru with order for 8 drinks. Lids on hot drinks were not tightly applied and cups were leaking before they were handed out the window. I attempted to tighten the lids and one came completely off. This is not the first time this has happened, and I usually have smaller orders. On the upside, the employee who took my order was efficient and helpful.
My family and I used to come to this dunkin all the time but recently the drinks/coffee we have been getting are either not filled fully or overly sweeten, we aren’t the type to complain either but after today I had to leave a review. The attitudes of the manger and employees are terrible, they could not care less about the customers hopefully new management/ better training will be established. Until then never coming back or supporting this place. Service and management deserves 0 stars.