Came here a few months ago. Was about an hour and a half before they closed and they gave us the whole "our machine is broken" lie :/ very disappointing! Went home empty handed sadly. This has happened more than once
Shares location with Dunkin Donuts. Soft serve vanilla only with various toppings. Good but no comparison with a full service B-R.
It is a Baskin Robbins express. Don't expect 31 flavors.
As you would expect. Generally clean, generally friendly. Nothing special and nothing wrong. Not the fastest, but not the slowest. In other word's, a very BR/Dunkin Donut experience.