Very disappointed. Ordered a calzone that I waited 45 minutes for, my calzone that was supposed to be ready in 15 minutes. They lost my order and then told me it would be ready in another 10 minutes. After waiting the true amount of time, my ice cream and groceries melted in my car. They gave no refund. No discount. You lost a customer…
Great pizza ?. We always order pick up. Delivery times are difficult. This restaurant is busy and Delivery times are backed up. Not the restaurants fault. Staff works hard to get the food out. Be kind and leave honest feedback, or don't leave any at all. Go elsewhere. It's your free choice. We love Papa Gio!!
Very unhappy with the service we received tonight. We order from here often, without issue typically. If they do make a mistake they always fix the problem. Well, that didnt happen tonight. The dish delivered was wrong, and rather than have my son wait another hour for a replacement, I told him to eat it and I would call and have them do a credit, replacement, or whatever they saw fit.... Instead, the manager told me that they would NOT fix their mistake because my son had eaten the dish. That in order for them to replace the dish it must be returned (as if they were going to give it to a different unfortunate family). As a result of this, we will no longer be ordering from Papa Gios of East Orlando.
I eat at Papa Gios alot. The pizza and meatballs are great. The chicken they use in there sandwiches is another story. Its dry and stringy. This isn't the first time . Please take more pride in the food quality.
Best pizza in northeast orlando. Period! My family has lived in the area since ‘98 and we’ve been ordering pizza from her for literally over two decades. The pizza has gotten better and better over the years. Whenever I come back to town to hang with my parents we always order a pizza from here. Soooo good!
Only ONE star or else I couldn't comment at All.Multiple times ordered Alfredo Pizza which was undercooked. There was a side salad with another order that NEVER made it to us. We love the food when it's Good but it's hit or miss with this place. Complain and they reek of attitude.AND we're ALWAYS the big tippers for the drivers. Whoever's MANAGING this East Orlando restaurant needs to be a bit more careful. Lot's of people, including my entire block are now LEARY.
Not exactly happy with picking this restaurant this evening. Ordered online but decided to go there to pickup. Got to the restaurant but food wasn’t ready when approximately time was given so decided to add 3 cannolis to the order and enjoy a glass of wine while waiting. When we went back to get the order to go I asked for the parmigiana cheese. Before I was done using the parmigiana cheese the front cashier/staff took it back so I spoke up and said “I wasn’t done “ he of course handed it back but I felt like (you paid already now go)! So we took our order and left. Felt completely rushed and staff was not exactly friendly. When we got home (30 minutes away) I told my son to open the bag because the cannolis were in there… to find nothing but a salad. When I called back to get a refund the girl who answered the phone said the manager was very busy and can’t take the call… Ummm… no. I ordered something you didn’t give me and I want to have him refund me. After 8 minutes of waiting she gets him on the phone, he says what can I help you with? I explained what happened and he says sorry we are just busy. first off, you weren’t busy… we were the only people there at that time. Both people in the front weren’t helping anyone, you forgot something to my order that I wanted to surprise my son with and I felt the staff wasn’t friendly but tried rushing us out the door. The food is average if that and not great service by any means but the way I felt after that call means I won’t be going back and ticked me off to write the review for you. Word of advice… when you screw up you fix it and a courtesy to make people happy isn’t just refunding that item. 15.95 plus tax. You are new owners is what I was told so maybe you need to reevaluate your staff representatives or say “hey the next time you come In A dessert is on us” or something. I drove out of my way to give you a try. I ran a small business for 11 years and trust that I know how to keep a happy customer to come back. Lots of Italian restaurants to compete with locally and tonight was either not your night or just bad staffing including the manager but Covid isn’t an excuse you had a full staff and no one was inside waiting but us and a few people at the bar. NO EXCUSE
Good N.Y. style pizza at a good price. Haven't had anything else from me the menu. Clean dining area.
If you’re a Celiac stay away from this place!!! I’m intolerant to gluten and I ordered 2 Gluten-free pizzas in different occasions, the first one they messed up the order and gave me a regular pizza which I ate trusting it was GF, because I hadn’t eat any gluten before I didn’t have a bad reaction, just mild and I thought maybe I had eaten something in between that gave me the mild effects. Then we ordered a GF pizza again, making sure this time it was Gluten Free, as soon as I finish eating it I was hit with bloating, diarrea, stomach pain and fatigue, I’m sure it doesn’t have wheat because I don’t have the rash yet but I can tell you I won’t be ordering more “GLUTEN FREE” pizza from this place.
The burgers and bun are not as big as they use to be. I’ve noticed some inconsistencies lately with the food, not sure if it may be because they are under new ownership or not. Not worth the price anymore. Just something to be aware of.