Terrible. Don’t waste your money. Got the waffle chicken sandwich. The waffles were soft, soggy and cold.Definitely won’t be doing that again
Got the chicken thumbs. It came with tator tots. Chicken was crispy, but lacked much flavor and it was a little dry, Luke warm. Tots were alright.
Cletus' Chicken Shack staff members especially Christian need retraining on customer service and how to keep a line moving. He must not have been having a great day. But he is the type of person that should be sweeping up the park not interacting with customers that are paying for overpriced school cafeteria food.
If you choose this place, please place your order using the Universal Studios app so that you won’t suffer like we did. Here’s the kicker, when you get in the line when you walk in the building, you are in a combined line for all 5 restaurants. I thought they had a separate line for each restaurant but that is not how it works. It took us a minimum 35 to 40 minutes to place our order. I think Universal should have a clock that shows you how long the wait time will be just like they do for the rides. You also have more options in the app including curly fries. Don’t make the same mistake we made and try to order your food in person. All combos that are done in person come with tater tots. I got the grilled chicken sandwich and it was one of the driest sandwiches I have ever had. So glad I had some water. Understand these are all precooked items and they precook these in bulk. When you ask for a chicken sandwich and tots you get it instantly so understand this is not high quality. I’m not too picky but This is the true definition of Fast Food.
I don’t normally leave reviews. But i went here based on a good review. It was absolutely disgusting. Like it was seriously gross and I’m hoping this helps the next guest to avoid this place at all costs.
I remember from our last visit in 2019 before the pandemic and the food was very different. With those expectations we ordered the waffle burger which turned out to be half the size of what it used to be. Please go back to the way things were!! otherwise this becomes very bad value for money!
While the food was definitely overpriced for what little you receive (just as it will be anywhere in the park) we grabbed two chicken and waffle meals as a snack to hold us over until we got to our room. The food was nice and the experience was very fun for the whole family. There was one server who had a very snappy attitude with everyone however this was a unique and rare occurrence as everyone else was very kind and helpful. Overall I would recommend.
The chicken sandwich was pretty darn good to my shock. It was a real chicken breast, not a processed patty. But the star of the show for me were the tots: crispy, yet soft on the inside, fresh, and salted properly.I created my own buffalo chicken sandwich by asking for buffalo sauce in a bowl, and then once seated, coating the chicken breast in the sauce. I then added blue cheese dressing on top. Voila! I'm a pickle fanatic, so it was a bummer there were none available.Overall: great value for the size of the combo, $15. Universal Studios has really upgraded the quality of food in the quick service areas. I don't mind spending money to make my tummy happy.
OMG such a horrible experience overall! So expensive and the food was horrific! Ordered chicken and corn on the cob ? I got 2 pieces of dry chicken and the wing piece still has the feathers on it honestly it was disgusting ? also they were out of corn and was told to wait for 20 minutes to get it if I like!!!! So expensive! Took an hour waiting in line just to order! Don’t recommend.
Overpriced food, tastes like cafeteria food