Terrible service, lack of kindness, they don't feel compromised with the company nor clients! Bad experience.
We were actually told that they were closed at 4:00 p.m. on a Saturday!
Walked out, horrible experience waited in line for 5 minutes while 2 employees stood there and chatted just to be informed they were not serving ice cream because there were nuts all over the floor. Hire some employees that need a job please.
Location was dirty, didnt have no bananas, or certain ice creams, employees didnt know where anything was at, or was not knowledgable about what they were doing, very upsetting!
I had been hoping for a jamoca almond fudge - but they were locked up at 5:00 in the afternoon ?
Thaaankx amazing experience
The first time we went, it was closed at 7pm. The second time it was 12:30 pm and there was only 2 ppl waiting. The girl was quite rude. My husband asked something that wasn't clear in the board and she rolled her eyes and scream at him as he was deaf. The 2 available tables were filthy. I asked her for something to clean and she threw 3 napkins at me. The guy that was cooking was very slow and had someone else looking instead of helping. And my little sandwich was quite burnt. There's another over Apopka Vineland near Disney not too far from this and the service is better.
0 stars straight trash.Refund
Not open the hours that are posted. Cars in the parking lot but doors are locked.
Do yourself a favor and try another ice cream and donut shop. Mid-February 2021, we placed an order through DoorDash with this Baskin-Robbins store to deliver:1. one mint chocolate chip ICE CREAM PIZZA (charged $16) and2. one quart of hand-packed chocolate peanut butter ice cream.Instead, the delivery driver brought us:1. one egg and sausage breakfast SANDWICH (a $5 value) and2. one quart or pre-packed butter pecan ice creamWe contacted DoorDash about the mistake but they said that because we didn't mark "no substitutions" on our order, the store could provide reasonablly similar products. We tried to contact the store but they didn't answer in three days of trying. B-R headquarters passed the buck and said we had to contact either the local store or DoorDash.In what universe is a $5 breakfast sandwich comparable to a $16 ice cream pizza? If they can tell the difference between ice cream and sandwiches, what else can they not tell apart?Eventually we may laugh at their pathetic service. We've already tried to imagine the conversation between the employee and the manager:"Uh, huh-huh-huh, hey Butthead, they want a $16 ice cream pizza, but they didn't check 'no substitutions.' We have this greasy old egg and sausage breakfast sandwich from three days ago still sitting around. What do you think about sending it instead?""Uh, huh-huh-huh, good idea, Beavis. They probably won't notice, right? Uh-huh-huh, I wouldn't."Like I said, pathetic service is all you can assume when they rob you blind and won't respond to your phone calls.