I always like to prepare my intestinal tract for garbage.Like if I have to eat out of a garbage can one day. Leave the shrimp and hush puppies to seafood establishments. Crystal chicks were dry and flat and had enough mayonnaise to put on 12 of them.Was hoping someone would cook the regular Crystal burgers the way they used to be.Not lower bun saturated so much they were purple.Top part flaking and falling apart.Fries tasted like old Long John silver's french fries.Tell corporate they're bright ideas "SUCK". Customer service was spot on.Lady was super nice.Thank you from a non-returning customer.
Do NOT go to this location after 8pm!!! This was my 2nd visit 8/27/21 at 11:30pm and there was no line when I pulled up just one car in front of me placing their order, not sure how long he waited before they took his order but I waited behind him for 5 mins and then I pulled up, no one said ANYTHING, not ill be with you in a minute...nothing so I figured based on my previous experience that there was only one person working, she was taking orders and preparing the food so I waited and waited for 15 mins while other cars behind me just drove off which is what I should have done after 5 mins smh I finally left after 15 mins and as I pulled around past the window the car that was in front of me was GONE, the whole time I was sitting there I thought they was still assisting them, which was the reason no one had taken my order yet but nope that was not the case!! At least tell me you're on break or closed early or something!!! I guess that explains why there was no line both visits and looking at the reviews it seems to be an ongoing problem after dark smh Whats really sad is even with the complaints NOTHING has changed so whats the point of replying to the reviews and apologizing if you all don't intend to fix it!??♀️ Not sure what the situation is during the day but do NOT go here at night, maybe thats what they want and if that's the case then change your closing hours!! You would think since their revenue comes from drive-thru only service they would make sure the service is on point!UPDATE 5/7/22 10:35pm- So I decided to give this location another try after a 9 month break thinking maybe just maybe after ALL the negative reviews management would have stepped in!! Nope in fact it has worsened so much so that tonight they had a sign on the screen that stated "BURGERS ONLY NOTHING ELSE " (photo below)and they absolutely meant that lol they didn't even have drinks!!! Smh Don't know why they just won't shut them down including the one off Blanding which is where I left before coming to this location and the reason I left that one is wait for it lol.....they were telling customers to come back in 20-25 mins smh DO NOT GO TO THIS LOCATION AFTER 6PM not sure what the situation is prior to 6pm but based on the overall reviews, it sounds like it isn't any better. Also believe it or not but out of the 2 workers that was there, 1 was the manager who was preparing the food!! It starts with management!!
I have had nothing but bad experiences with this Krystals. They post their hours as being open till 2am on some days and 24hrs on others. Something that was updated 1 week ago, but yet if I go after 9pm and one time 8pm they are closed.. This really sux for me cuz I don't get out of work till 9 on most days. On top of that, their service has always been very unwelcoming. Very blatant about not caring for any customers whatsoever. And there is always a 50/50 shot on whether the food is going to be up to par. Today I tried one more time. I'm glad I did, it looks like there are new employees and while they still seem understaffed, my experience was alot better. My food was right, the wait while still a little long wasn't unbearable. Jasmine did a great job, she was alot nicer than my previous experiences with other employees. Hopefully they will continue to progress and gain a better reputation. Thanku Jasmine, I will definitely be back because of the positive experience you gave me.
This location is one of the best in the city. I visit the restaurant twice a month and the food is always fresh. The team is friendly and customer focused. Ms. Lanese Wright and her team are doing a FANTASTIC job. Great work!
Drive thru only. 40 minutes to get food. AVOID THIS PLACE!!!!! RIDICULOUSThanks a manager/owner did reply so soon I'll bump up the two stars best I can offer. We should be coming out of the whole covid mess so I don't know maybe it's just short on employees but the dining area should have been open. And there needs to be more help to get people pushed through faster
We could not get in. The front doors were locked when we went about 4 PM. There was a man sitting at a table looking down at his phone or book. He stated seated and waved us to the side door. On it. there was a sign posted saying side door broken, use front doors. We got back in car and drove to another fast food restaurant. No one seemed to want our business.
I’m an Uber Eats driver and every time I come here to pick up order the person or staff tells me they don’t have the order in the system. If they don’t have it in their system then why would I have the order on my phone. They always missing something or don’t have something or they suppose to be open and when you get there it’s closed. It’s isn’t fair to us drivers or the customers who place the orders. Need better staff.
I ordered 48 wings and only got 23. Jazmine was rude after messing up order. When they fixed the wing they gave me over cooked wing after slamming window. This is not good customer service.
I'm used to White Castle's so I can take what they throw at me slider wise. However the lack of Onion rings, Chicken rings, or some other sort of rings is a let down. The chicken strips I couldn't even finish. I tried to give them to my dogs and one of them got into a boxing stance and tried to fight me. The other one batted it towards the cat,which in turn started a war.
We placed our order in advance. It was ready when we arrived.The order.was prepared as ordered and was enjoyed by all.