I made an online order @9:35 pm and it is currently 1:48 am and no delivery yet
Over two hours for my online order. I was told that I called and requested pick up, regardless the fact that I didn't. The manager was nice in offering a refund for my pizzas that were sitting there for an hour and 45 minutes. However, this could have been avoided with some organization and communication. Unfortunately, this is not the first 'hiccup' at this location. Fool me once... I doubt my family will return.
First time at this pizza hut because the one closest to me continue to keep running out of stuffed crust these days. There was an issue w/my order so when I arrived it wasn't ready but it should have been because the store is not close to me. The very friendly young lady (glasses & glitter - I regret not getting her name) at the counter explained the error and said that they would throw in a few extra wings to make up for it. I appreciated the apology, the communication & of course the extra wings.
I waited over an hour for a delivery. After an hour of waiting and 15 minutes past the promised time, I called to check the status and was told that I am out of their delivery area. I live approximately 10 minutes away from this location, which is likely why the SYSTEM chose this location when placing the online order. So I’m not understanding why they are stating that I live too far. However, if it is the case, someone should have called to notify me. I received no missed calls from anyone. I did receive a text that my delivery was on the way, but no phone call advising otherwise. So now options are limited to places that deliver after 10pm. Huge inconvenience and poor customer service. There was no attempt to resolve issue that was caused and lack of concern for customer.
The employees were extremely nice and made for a great experience. However i wasnt very satisfied with the pizza itself. I used to live pizza hut pizza and now i am very underwhelmed with the lack of flavor the last few times ive had it. Im not sure if a process or recipe has changed. Stopping the crust flavors is also very disappointing because it stood you guys apart from the others.
We ordered on New Years Eve knowing they would be busy. Our food came within the quoted time and it was some of the freshest and hottest food we’ve ever received delivered. Will definitely order from this location again!
Usually I have no problem but tonight my order was wrong. It was very busy but I ordered two cheese and one pepperoni and got all pepperoni. We dealt with it because we were hungry and nobody wanted to go back and deal with the traffic and the wait to change the two pizzas.
How about have the pizza we ordered!!! We wait 15-25 minutes to get it, get to the store to pick it up, they say it’s not ready, wait another 15 minutes, then they come out and say “we are out of stuffed crust pizza!” We left there almost an hour after ordering our pizza with NO PIZZA!!!!! This isn’t the first time this has happened. Needless to say… there are plenty of other pizza places around us that we will now be visiting instead of Pizza Hut!!! Online ordering is a mess. There were a couple others in the store at the same time with the same issues…
The pizza and wings were cold on delivery. Unacceptable. My order was “out for delivery” for an hour before it actually arrived. That explains it all.
Absolute horrible customer service. I ordered online and was told it would be ready in 30 minutes. Got there in 35 to be sure. Walked in and was told rudely that they were backed up and it won’t be ready for another 15 minutes. Came back in 15. Was told rudely agin it still was not ready. The employee handed the guy in front of me his pizza with the boxes half closed. He did not check for accuracy and totally dismissed the guy in front of me. I have lived here for 16 years. Worst this place has ever been.