I usually give a place a few times before I decide to rate them with a poor review. This one was it. This zaxbys always has had poor customer service, and hit or miss on their food. Today, without fail, same problems. I won't bother explaining here, and I won't bother coming back to this place.
Nothing like ordering a 4 finger plate with double fries instead of cole slaw, being charged for said "extra" fries and then basically being given a kids meal. Actually the kids meal we did order had more fries than this. Not to mention waiting 20 minutes for our order.
The staff was amazing... even when we were wrong they were great. Food nice and hot
The worst chicken sandwich of my life. The chicken taste, as if I was eating a bunch of cartilage and joints.
My first time having Zaxby's and I ordered the fries with honey BBQ boneless chicken and oh boy! Really tasty fries and the chicken coated in honey BBQ is so good, if I lived near Zaxby's. It be my go to restaurant when in the mood.
Very nice people , and the food was good
First time eating here. Was good for a quick bite to eat. Manager was friendly and attentive. Place was clean and surfaces were cleaned regularly. Would definitely go back for some Chicken any day.
Food was pretty good. They were pretty busy for lunch and we didn't wait long for our food. We would definitely go there again.
Managers attitude, cleanliness of dining area, pest control issues, slow service, untrained staff, old food
The quality of the food AND service has gone down. The staff has acted like they had all the time in the world and all the customers could wait. We come here A LOT and it has never changed. Getting here today, it seemed that the line was moving quicker but we entered the line at 9:14pm and it is now 9:49pm and we were asked to park and wait for our food. But before we got to this point, we spent 12 minutes at the ordering box and I was continuously asked to "hold on" just before I placed my order, then I heard "Can you hold on?" . Finally about 8 minutes in, I say "Ma'am... Hello???" I was greeted again with "Yes, you can place your order when you are ready".... Like seriously? I replied "I already ordered when I was told to hold on." To which she replies "OK, Your can pull up to the window." I get up to the window, wait another about 6 minutes, watching as how they were just standing there looking like they forgot they had a job to do. Then back to the point we were asked to park in space #2, which there was already a car parked up ahead of us and then another in space 1 so I pulled in to space 2 at 9:49pm. It is now 9:57pm and another car has pulled in next to me and there is a different car just after the ordering window. This is completely unacceptable customer service. Not to mention they are supposed to close at 10pm and as of right now at 9:59pm our food was finally brought out to us... Cold... This is ridiculous. This is a every time thing, please choose another zaxby's. This one doesn't care about customer service.