This location needs to close PERMANENTLY!!! I know that this may reduce the amount of Wendys' in Ocala, since a number of them have already closed in recent years. But the extreme amount of incompetence at this location is now completely unacceptable. I have lived here in Ocala for 11 years, and every single time that I have gotten food from this one, there have always been multiple mistakes, and their level of customer service is shockingly disgusting. No accountability. I still remember my first visit here in 2011. I filed a complaint, and the following morning I was getting a call from an blocked number at 6 in the morning. The call comes in, I send it to voicemail. Whoever it was that was calling me, I am 100% positive that it was the owner of this franchise restaurant. Whoever it was, refused to leave a message when I sent them to voicemail. They hung up and immediately called me back. Each time, I sent it to voicemail, because its a blocked number and it was SIX O'CLOCK IN THE MORNING!!!!! After 6 calls, I turned the phone off. They did not leave a message. Tonight, they messed up our order yet again. Stale bread with the burgers. Giving us the wrong drinks. My burger was supposed to be a double. They gave me a single. I ordered a regular coke, they gave me a cherry coke, which is disgusting. And they were making mistakes with orders belonging to other customers inside as well. The staff at this restaurant NEVER does their job correctly, always screwing up!! And they never hold themselves accountable. It is time that this Wendy's is closed, once and for all. Maybe if they lose their jobs, it might finally give them a sense of accountability for not doing their jobs right.
Couldn't take an order. Workers friends inside smoking. Dirty. Food was not good at all. Wendy's is one of our go to spots but definitely not returning to that location.
Nice establishment. Very clean new design look. Sometimes there a little slow but fresh for fast food
Went through right before 11pm and they were so nice and gave out sweet Daisy some chicken nuggets ??
Restaurant is clean. Food is good. I did see an employee holding a burger in her hand with her gloves on, and then touch the kitchen order status screen with her other hand and then touch the burger with that hand without changing gloves. I ordered a mobile order, and it took a long time for them to make it because they didn’t check the pending online orders in their system. Overall it wasn’t a bad experience.
Restaurant is clean. Food is good. I did see an employee holding a burger in her hand with her gloves on, and then touch the kitchen order status screen with her other hand and then touch the burger with that hand without changing gloves. I ordered a mobile order, and it took a long time for them to make it because they didn’t check the pending online orders in their system. Overall it wasn’t a bad experience.
We both had the$5 meal deal, chicken sandwich, if that's what it really was, disgusting! Nuggets, tiny and changed, great hot yummy fries and a coke
Our server Bible was amazing. I don't normally call moment on fast food employees or the places actually but this guy was awesome
Good locarion. Normally busy, and drive thru takes a while to get through. Food quality has been pretty good. Inside isnt as clean as it could be.Because drive thru is busy and takes a while, parking can be a problem if you need to leave.
Wendy's has gone downhill in the last few years and this one has too. The burger was dry and had obviously been sitting around for a bit and the fries were cold. Not impressed.