You'd think that the costs would reflect the meal being mediocre and simple. More protein should be added to the tacos, burritos, and even the bowls. The restaurant is clean, however it is always empty. To enhance my dry tacos and tortilla chips, I had to request several salsas. The employees, including Derrick, the manager, are unaware of current company promotions. To keep this restaurant afloat, I believe significant improvements in customer service and product offerings are required.
I have been going to this Tijuana flat since it opened and I have been a loyal customer since. Now I go and it’s terrible. whoever manages this place now sucks at it. I remember when a nice guy named Tim managed the place. always clean and food tasted pretty good. Now everything is dirty and unappetizing. workers sit around like there is nothing to do when the tables and hot sauce bar look disgusting. the bathroom looks and smells like a public restroom. food is always burnt and stale. wrong orders every single time I go hoping it would change. huge disappointment every time. someone please make this place great again because this is super disappointing.
We have been coming to Tijuana Flats in North Miami for many years and it has never been a disappointment. I would like say a very special thank you to the new manager as of today May 26, 2022 Xiomara for her amazing customer service. Her service over the phone is professional, well mannered and very patient. And her in store customer service is spectacular. She's one of the best! Looking forward to dining at this location again.
My wife and I have been eating here probably once per month for 4 years now, almost. Love the fresh food, it’s super affordable with a lively ambiance, and the staff is always super kind as well. The only thing that I’ve been sad about somewhat recently is that they cut my favorite hot sauce (The Dictator hot sauce - the best hot sauce inside this place…. Don’t let anyone tell you otherwise - it’s god’s gift to earth) off of their hot sauce bar a few years ago, and after talking with a couple managers over the years randomly to ask about it, nobody has ordered it to put it back onto the hot sauce bar just yet. Tonight as we were eating I mentioned it to their newer manager (Kiki), and she took out her phone right on the spot, ordered a jug of the hot sauce live in front of us via her phone, for delivery right in the next few days. Crisis AVERTED! What a great manager, which has made this visit even better - she truly has heart and cares more than offering a simple apology for an odd customer experience. We’ll be back in a week or two to dig into that fresh jug of The Dictator hot sauce, for sure. Thanks for taking the extra step to truly show each customer that you care. Haven’t reviewed this place just yet, and I’m shocked because we love it so much. So, why not tonight? Thanks for all that you do (and, serve!) Tijuana Flats Miami location. Well done, friends ???.
Went to this Tijuana Flats since I was in the neighborhood.Never again will I come to this North Miami location.I will rather drive to Pembroke Pines or another Broward or West Palm Beach location because North Miami's location is horrible.I asked for 2 burritos.I received 2 yes but one had the correct ingredients the other was just slop.How could you even do this to a customer.Unfortunately I live too far to return for a refund and by time I got home the restaurant was closed for the day so I could not even call to complain.See picture comparison of each burrito.
Didn't check my order as i was on my lunch break. The chicken was rock hard and burnt and could tell the flautas were visibly burnt the moment i opened the container. That should've never been given to a customer. I would've just asked for a refund had i checked my food because i would not have asked for it to be done over because they obviously don't care.
The chimichanga was extremely small and they gave me 6 tortilla chips on the side. I asked for jalapeños and they gave me 2 on the side. Gave me no cilantro when I asked for a lot of it. Did the same thing the other times I ordered here. Not a fan of this location. The workers were nice though.
Went there for the first time today and this guy Mike was just super dope man. His hospitality is unmatched. The food was pretty decent and quick too.
I visited for lunch and ordered two tacos. The taco shells were overcooked and the chips that come with the order were also overcooked.
the food is just bad, I had gotten a burrito and it wasn't even toasted, buffalo sauce inside was cold including the chicken being cold, plate was a mess, only thing good about this place is the scenery and the music