Sandwiches were great here last year, but the Italian I had yesterday was terrible. It was practically just bread and mayo- almost no meat or condiments and was missing the cheese and pickles completely. There was a sign outside saying that they are short staffed, so in that situation I understand if wait times are longer, but the quality of the food should not suffer or you are going to lose customers.
Update: I’ve called multiple times to the niceville location about getting a refund and they keep telling they cannot issue refunds from orders on the app. Offered me a free medium sub when I come back. Like I am going back there….my order was way more than a medium sub.I placed a curbside order through the app at 5:58pm for pick up at 6:10pm.I arrived at the store at 6:14pm and called the number on the window to let them know I arrived. I stated my name and car make/model and that I had a curbside order. The young lady that answered said ok and hung up. I then waited in my car for my order. After 20 minutes I called back. At 6:34pm I called back and said that I had been waiting on my curbside order. A different lady answered this time and said they no longer do curbside orders and that my order had been ready on the rack inside. I told her someone should have told me that the first time I called. I would have walked inside to pick it up. After sitting in my car for 20 minutes, and my food sitting out for 20 minutes, I asked for a refund. She told me she could not do a refund because I placed the order on the app and that I would have to call back at another time to speak to a manager. There would have been no issue if I was notified during the first phone call that there is no longer curbside orders.
I placed a curbside order through the app at 5:58pm for pick up at 6:10pm.
One crew member ( I think I heard Max or Matt) touched his hair with his gloved hand. He was also touching his sweaty shirt to wipe his face. When I called him on it he got an attitude with me. The manager said nothing. He finally washed his hands and got new gloves. The third crew member (Sierra) said sorry about it. The whole time I was in there the first kid kept arguing with the manager and had an attitude. Food was great and respect to the female crew member (Sierra) who spoke up. Maybe I will be back when the male learns about hygiene and sanitary conditions.
I worked at this location for about 9 months. It was all going well till the first GM left and the owner asked the assistant manager to become GM, but then fired him a month later all because he wasn't trained properly which is the owners fault. The owner also started cutting everyone's hours there and I always worked 40+ hours because I was a shift lead but the owner didn't care I had a family to take care of. Ken(owner) only cares about the money that's why he keeps the business open when they run out of product or something breaks down. Ken is the worst owner of any business in the area. It doesn't help when your given the company by your daddy.
used to visit this store very regularly. seems a new team has been assembled and nothing comes out right anymore. burnt bread, incorrect toppings, long waits.
It was a great pleasure to see how much the manager cares about his store. Not only was he very professional with the customers, but also cleaning everything in site. Thank you for all your hard work.
Amazing subs friendly staff quick in and out service. The new Cuban sandwich is a must try. Very good.only reason it isn't 5 stars is the price it can get expensive quick.but we will return for sure.
My kids love to eat here! Great service and the subs were made perfect. Met the assistant manager and gentleman at the register and both were very kind! I hope Firehouse can keep friendly workers like these with the job market the way it is. We will continue to support with our business.
Great sandwich options, helpful employees. My only reason for not going higher than three stars is that the tables were not clean and no other patrons were seated in the restaurant. It seemed that it could have been a simple task to wipe down those tables during a moment with only one customer. But the food was terrific and the girl behind the counter prompt and professional.