Again you try a place for the first time and they give you double dipped greasy fries. I saw only young kids working. I should have known when I walked in. Whoever is in charge of this place you need to quit. You don’t care. I cooked and I served 24 years in the army. We got better food. Don’t eat this
Took 2 grand boys here recently for eats to take home. Burgers were great and I had the fried chicken sandwich, which was also great. Hand cut fries were awesome, and plenty of them.
Extremely disappointed after touting this place for years to friends and family. Dined in and ordered a CEO that was terrible and thrown together, fries were cold and stale. Even the soda machines were a problem, one was totally down and the other was missing half the soda flavors. This was in the evening so I’d imagine the crew was more worried about cleaning up to go home instead of serving quality food.
First time customer: Wednesday $6 burger special is great! Nice patio and inside ambience- burger was a tad pink, next time I will say well done. Only have a single stall mens restroom-
I love the food here. But there was a disconnect between our order and the kitchen. I don't want to be too hard on them but details are important. Taste was still great.
The food here is so good! My only issue is that I get a different amount of food every time I go even though I order the same things everytime. Aren't there set portion sizes for things? Usually the regular fries is enough to share today the portion was only enough for one child. I don't have young children so it kind of leaves us hungry after spending $30. Sometimes my concrete is like 4oz and sometimes it's 8oz?
Our fries were burnt and bacon cheeseburger was very cheesy but didn't have much flavor. We would've gone back to get new fries but we're under lunch time crunch. Really wanted to try frozen custard but maybe if I go back. Probably would've been 2 star rating but sweet tea was excellent!
Very disappointed in quality and customer service. After finally arriving home after being on a plane all day with minimal food, I was craving a nice burger and fries. I grabbed my food to go from burgerfi in Trinity and went home to enjoy the meal. When I opened the bag I was highly disappointed. The burger tasted fine but the truffle fries I ordered were completely burnt and hard as a rock. To add more insult to injury there was no truffle sauce included. I spent 6 bucks on the fries to throw them all away. Not sure how you can look at those fries and say that’s good enough quality to serve. I didn’t want to leave a bad review and gave burgerfi a chance to rectify the situation. I went to the website to submit my concern with pic attached and got no response. With poor quality control and poor customer service, I will not return and take my business elsewhere. 6 dollars literally in the trash.
We’ve been here before a few times and have ordered online a few times as well, so needless to say we like BurgerFi. Our most recent visit was a bit more pleasant than previous visits. We were greeted by a very friendly cashier and staff behind the counter. As a side note, the food was really good, but this time the service overshadowed the food itself. It didn’t stop there. As we dined in, we were asked politely a few times if we needed anything. The overall service in our most recent visit was the very reason people like to return to places.
Burgerfi is an awesome place with a great menu. Lots of options for burgers and hotdogs. Fries are super good and everything seems fresh snd organic. They also have waygu meat for some burgers and dogs. Would go there again, if you like burgers Check this place out. I cant wait to try their custard next time, it looks really good. This place won't disappoint you. There is not a drive through, online ordering wasn't working at the time. It took about 15-20 minuets to get food after ordering , but it was also for 5 people, so the time frame wasn't terrible, it's better than fast food trust me. Little pricey but worth it for what you get, very filling, we all got the double burgerfi burger, I had parmasean fries, which were awesome. I forgot to take photos of the food, but taken my word for it, it's good.