Welcome too the neighborhood..love my SB's coffee now❤️
Hot coffee is supposed to be hot. I don’t understand why they constantly serve room temp coffee as hot. I want to like you guys, but you make it very hard.
Absolutely miserable woman working the till.Over the last few months I have been at this Starbucks nearly every day, really don't know why I bother. Most of the team are great but one woman who always seem to serve at the till is always rude and a know it all. She goes too great length to be fake with her regulars.She simply doesn't listen to what you order, I always order a Tea for my wife and she insists on putting the tea bag with the label and string inside with the water even though I ask her to stop.Had enough today with this woman
Just gave this location a third try and it again was treated rude (by Fran) and a complete lack of customer service. Now have to drive way out of the way to the the 5th Ave or Pine Ridge Starbucks which are both great and full of friendly staff.
Pleasant atmosphere, great coffee as always, good customer service. I can never complain about Starbucks no matter where I go. They always have the same great coffee and service. This one is in the Park Shore area of Naples.
Quick serviceNice staff n coffee made correctly. Worth the stop.
One of the best branch stories in Naples, but has product availability issues.
I go to the Starbucks on Old Trail a couple of times a week. I love the people & the service there. However, they have a new girl, Elizabeth, workin there now. Twice I’ve had an issue with her. First time she did want to take the cash I handed her to pay for my drink. She said I must pay with a credit card. This is not a rule at this location. They’ve always taken casbah. Today, I asked for my usual chai tea. She said they were out, so I pointed at the teas behind her & asked what teas do you have. They were too far away for me to see. She answer back with, what tea do you want. I asked her to please name them so I could choose. She the. Said we don’t have chai tea. I told her I understand that; im asking what other teas they have. Again she asked me what do I want. I told her to forget it & that she needs to answer a customer’s question. I then had some customer follow me out of the store & told me to watch my mouth. I did nothing wrong. I’ll did was ask for what type of teas they had & she refused to tell, I told the customer that followed me out & yelling at me that this non of this was his business. He threatened me & said he took down my license plate number. I felt threatened by this man. All because, I wanted to order a tea & Elizabeth would say what teas we’re behind her.
Very busy. One person taking orders inside store. One at window for drive thru orders. Another 6 or so doing everything else. The drive thru line was twice as long when I left. Vanilla Latte was excellent!
The center of the breakfast sandwich’s have been cold for multiple times I’ve been!! Otherwise wonderful and friendly!! PLEASE FIX ITT!! I love to continue coming.