Egg, Bacon & Cheese Brioche
Had an issue with a delivery, Amber went above and beyond to make things right and ended with very happy customers. Thanks Amber!
I’m not from Naples Fl, I’m actually from Maryland and I’ve been to Panera Bread many of times. This one was probably the worst one I’ve been too, I had their new chicken sandwich and the meat didn’t look fully cooked. I still ate it anyway because I was hungry and I’m probably going to regret that. Later, I went to the bathroom and the handicap stall was unusable due to human waste being on and in the toilet. I use a wheelchair and to resolve the situation I had to use the regular stall which was very difficult and obviously something that should not have happened.Hopefully something can be resolved so that other people with mobility needs to can enjoy Panera Bread as well. Not having a bathroom in standard needs as well as properly cooked food goes against anyone who comes in and out of the restaurant.
This month's winner of you just can't make this stuff up!!!!I volunteer at a local hospital and witnessed a horrific situation by the Panera on Tamiami Trl N Naples, Fl. (Gateway) on Tuesday, Feb. 15th. We had just opened for elective surgeries and expanded visiting rules as the Covid cases dropped to a new low. People needing surgeries, in some cases for cancer or other serious diseases, were literally lined up out the door. In the middle of the mayhem a disheveled , unkempt Panera delivery guy walks in with 5 big bags of food and drops them on the floor in an area hidden by a desk. He was informed they should be placed in an area where all food deliveries go so we could keep an eye on them. He refused, and left them on the floor. He was then told he had to contact the person receiving the food since we were dealing with a record number of patients and visitors and did not have the time or resources to handle his delivery. He told our staff 'well other people will call, so should you'. He was informed that it was not going to happen this time.. We are a hospital caring for the sick, not a delivery service. He left the food on the floor and walked out. It was an order from some outside salesperson who was treating some clients.About 90 minutes later one of our staff noticed the food was still sitting on the floor on the side of a desk. He had never called. We called Panera to let them know their delivery was still sitting here. A rude, obnoxious woman took the call and said 'so you waited 90 minutes to call us...and you didn't call the person to say it was here?!! I'm calling her now and telling her you didn't call when it arrived!!!' Really? That psycho tried to turn Panera's uncaring incompetence into the fault of the hospital staff who was caring for an unprecedented number of patients needing surgery.I don't care how hard it is to get help...that manager and delivery jerk should be fired on the spot. We are done with you Panera. Shame on you.
Marginal at best. They have removed to many items to eat that I liked. As a result I may not return
Very disappointed in this Panera Bread outlet. The sandwiches have gotten much smaller and the employees there we're not very friendly or helpful. The coffee dispensers were empty and when replaced, the coffee was cold. If that's their new Norm, I will not be going to Panera Bread anymore.
Delicious food good price would definitely visit again
Upon visiting Naples, we were so excited to go back to Panera (since there are none where we live)We always always come for the soufflé. They're amazing every time!However the experience we received coming to this store was very disappointing..We ordered our food & finished it.I went back for seconds & they were out of the ones we wanted to. I go back to my spouse to see which one they want & I go back & there's a lady ordering with the cashier. I go to the kiosk to make it faster & then wait on the side.I see a worker from the back coming to grab the soufflé & the cashier tell her that she'll get it. There was a line so that cashier goes back to the customers & I'm waiting on mine. She then goes to the bathroom & I'm still waiting on my food. She took her time btw. By the time I was finally able to get my food from the confused staff, she came out.That's just straight up so rude! Panera has always been a place we get excited to come back to! & this just threw us off so much.I know it was on purpose bc I was the only person in the lobby when that one lady was ordering & the cashier was eye balling me.Go have a bad day somewhere else. Rude af.
Nice please to have a coup of coffee
Just ordered the cheese flat bread pizza and it was horrible!! Pizza was cold once arrived, as the door dash driver was lost and had trouble getting to building. Also driver could not speak English so I could not get help driver to get to my location quicker.