Like most that saw this new location being built and anticipated its opening I was unfortunately met with incorrect orders, nasty food, poor presentation, and great disappointment. I ordered green style 2 veggie burgers with Pickles and jalapeños, 2 large onion rings, and 2 shakes 1 oreo and 1 strawberry.I was given 2 greasy torn stain filled bags of a half greenstyle veggie I had one thing of lettuce on the bottom not the top, no Pickles or jalapeños the other burger was completely incorrect. They gave be a green style Jr cheeseburger with nothing on it. How Sway how??♀️?❓?? The onion rings were both burnt and both smalls ??♀️The shakes were nasty and milky. Like I don't event get it whose orders were yall listening to??Not to mention the wait time was RIDICULOUS!!!I walked to publix, drank an half gallon of water, and had an entire catch up conversation with my brother in law because he order too but he ordered online like 20 minutes prior and still waited a good while after I finally got my food smh unacceptable! I was so looking forward to my lunch. The carelessness of the situation is unforgivable. With covid and everything else still being very real to this day there was no mask being worn from my order being taken to looking in the open kitchen while paying for my order. No hair or beard nets were being worn. It's absolutely amazing for the lack of pride and regard these place have now a days, hire people with real work ethic.! I give this 1 star because even without her mask the one young lady that took my order she was quite pleasant and professional.. I asked the lady that gave me my food after almost an hour (who for whatever reason had an attitude with me)??♀️??♀️??♀️??♀️ for Ketchup and she only gave me 2 like dude are yall counting Ketchup or something ? You see all of this food I have AND EVERYTHING IS AL la Carte. There's no time or room for error like dealing with improper hygienic sanitation and the lacking of professionalism in a restaurant!. I will not be returning!
Very underwhelming. The place wasn’t busy, but everyone seemed to be waiting 15-20 minutes for their order. Our onion rings and shake didn’t arrive until after we finished our meal. Also not thrilled that I’m asked to add a tip before my order arrives. The chocolate shake was the best part, but burgers are no better than Char Hut.
Have ordered from here 5-6 times since they opened a few months ago and the food has been excellent everytime. Good quality ingredients and I love the fries. Mobile order has been ready usually within 15 min.
I had to wait in front of the cashier for several minutes because there was no one to take my order and they were asking me to go to the self booth to place it. I do not like to place my order on the booth because I got my order wrong previously. 3 different people told me yo wait a few minutes and yes, I understand but no, i did not like it. At last I placed my order with a person. I like coming here and it is a new Burger Fi location, don’t make it a bad one.
Great food, clean store, and efficient staff. They were about to hit a milestone of 36k tickets filled so its a newer store.. Highly recommend them if you find yourself in the area.
First time eating at BurgerFi. My order wasn’t ready for pick up which ok I understand. But the kid behind the register was totally rude about it. I looked at the customer who was there before me as he shook his head because of the service. Waited for about 15 min got my order home. 2 out of 3 burgers were wrong. I’m going to give BurgerFi another chance at a different location. But as first impressions this location fails.
My boyfriend ordered a take out order, when he gets home I find these super burnt fries! I feel that the cashiers should see how the food is before giving it to the customer.
Lukewarm overcooked fries that tasted like they had been fried earlier and subsequently reheated. Chicken tenders were fresh but over fried. Kitchen was significantly backed up and appeared to be about 6 people in the tiny kitchen chaotically hustling trying to get the overdue orders ready with 1 additional person at the register and 1 other person working on milkshakes while 1 additional person was scrubbing the kitchen floor. It was so much going on I was overwhelmed watching. Packed dining room of patrons who seemed to have been waiting for a while for their burgers so I was glad I ordered something quick as I didn’t have time to wait. I was excited for this location and will give them more time get adjusted and streamlined before I go back.
What can I say about my experience? It was AWESOME!!!!! KEYKEY served me and was Soo Courteous and attentive to me . Even while I was waiting she smiled at me and let me know that she was still looking after me. The food was great. And I will definitely come back to the restaurant. She made the whole experience memorable.
I gave this place 5 stars because of the hospitality..... i didn't know that they cook their burgers med well or well done only if im correct.....but the manager was trying his best to accommodate me and the staff overall as amazing!! I look forward to coming back really soon!!