Staff was nice but did not understand what we were asking for. The garbage bins were overflowing with trash (both of them). But worst of all, the ice cream was warm and melted from the moment she tried to scoop it. Perhaps not surprisingly, it melted on the cone and started falling all over the sides.
I tried to order thru Uber Eats around 7pm and the store says it's closed. When I called them to confirm they said they were open till 10pm. When I asked them to fix it so I could order they said they didn't know how to. When I asked for the manager they said the manager was not there. I was not happy with the service or disinterest to rectify the situation.
It took a few minutes for someone to come to the ice cream side and we were the only customers. We ask fo a medium and a small cup of ice cream. Both cups were half empty and I paid $8.11.
Frozen Coffee taste sour and watery, customer service nice and super friendly, she made another coffee but its taste regular and not as other Dunkin Doughnut.i know she tried her best but still need more experience. I just want to comment and share my experienceThanksDD
No matter what time of day the service is horrible. It takes up to 20 mins for someone to acknowledge your presence. Then nobody knows how to do anything right. They need to hire more people that ACTUALLY WANT to work. On top of that seems like there’s never ice cream in stock smhUpdate they don’t even give you a FULL scoop or cup. A true disappointment
Not bad at all, customer service super nice but I think they need more members and staff in this store, I been there for 3 hours drinking coffee and talking to my family but I just meet 2 lady doing both side, prepare coffee and cakes. I'm fully completely understand this situation is not easy to find somebody to work but it's what its, my experience wasn't fully satisfied but I only can say that and what I saw. The same lady in cashier, ice creams, cake and customer service. Like all in one
Staff are nice but there was only 3 person working and then 1 person left. So only 2 person working. Ice cream was Ok. But Frozen Matcha Latte was Watery compare to another Dunkin Donuts. Restroom was dirty.
Frozen Coffee taste sour and watery, customer service nice and super friendly, she made another coffee but its taste regular and not as other Dunkin Doughnut.i know she tried her best but still need more experience. I just want to comment and share my experienceThanksDD
Service here is awful. Employees standing around while customers are waiting , the staff never wants to check for ice cream in the back. Never has popular flavors and when you ask to buy a quart of packed (loosely packed) ice cream they staff never seems to want to fill your order. The only reason I come here is for the nutty coconut ice cream , if I could find it else where I would never come here.
Baskin Robbins is a great place for ice cream. Many yummy flavors to choose from.