My son is a daily customer here. More often than not the order is incomplete. I have witnessed it several times. They always forget either the chicken, or the maduros. It’s a pity because the food’s taste is delicious. Today, order 976.
The Pollo Tropical at 18390 SW137 Ave is the worst!!! Service is always horrible! We ordered online and did curbside pickup. We waited in the parking lot over 30 minutes. The "I'm here" on the app didn't work. My husband had to go in and was told that the chicken wasn't ready. This is after 8:00 pm. You would think that by now they would know how much chicken to have available for their customers. To add insult to injury when we got home our whole chicken family meal was missing a leg and thigh but they gave us an extra wing. Wow!!! Worst experience ever!!!!
Went here for the first time and gotta say one of the best poyo I've been too. They work extremely well with how many customers they get and give out the food in a timely manner. The manager Doreen was very nice to the customers as well was very hands on working and making sure everyone did their job. My food came out good and had even more chicken then I expected on it.
I’ve never seen a place so horribly managed and they had a Cashier that only spoke English in a Hispanic restaurant like come on man you need someone that can speak both English and Spanish this just caused a long wait and then the food took a long time to be ready for us. Once we got everything the soda cups weren’t even full and had so much ice. (Overall not a great experience)
So this happened to be the first time coming into to this location. I admit I'm not too big on pollo tropical but I was craving some home style food. I admit I was a little cautious since the drive thru was busy but I walked in. Everyone was working hard while trying to keep the mood lifted. I was pleased to say I was attended by the manager this short friendly high energetic funny little number. I could tell she was stressed but managed to keep a smile on her face. After I received my food I noticed part of the chicken was a little too burned while I didn't make a big deal about it she was super nice enough to change it for me. Gotta say I know the grind can get to people in this business but had to say that employee made my visit a great one after having a bad day...
Terrible food. Ordered a whole chicken and got 3/4 of a chicken. One part was burned. Dry like Styrofoam. Bought this on my way home to homestead. So dissapointed. Don't eat here!!
This place has gone to s**t… when it opened was nice and clean. Now the food is horrible.. they serve you a ton of rice and black beans.. very lil chicken.. the employees are constantly unprofessional and playing around amongst them. The food is like to give it to my dog. It have definitely seen the decline in all aspects. It’s a shame. Typical Miami restaurants. They don’t last. I know is hard to find good help in this town.
Pollo Tropical is my favorite fast food restaurant. Great food, excellent side dishes and always meets my expectations. The drive thru is always full so ordering online saves you time. Try it - you won't be disappointed!!!
Food are good but if you go to this location 1.They never get my order right, check it before you leave.2. They never apologized for any mistake.3. They never gave me sauce even I ask for it. They said they are out. But I saw other people get it.4. Worker are slow even if there are long line waiting.5. They need people that can speak English to the pick up order.6. They need to train managers to be more professional not yell at customers.
It was horrible. The chicken was dry and cold. We got there late because we had just gotten out of practice with our boys. Even though the business hours on the door said they closed at 11, we were informed after we purchased our meal, that they were closing in 10 minutes. Pollo tropical was our go to meal however we will no longer be purchasing from them. The quality of food is no longer there. With the prices they have, you would expect to Atleast get a hot meal.