I’m living in the northern states, Pollo Tropical use to be one of the most rewarding experience visiting Miami Beach. In this particular occasion the lack of management was evident, the dining area and tables needs be clean, and the attitude toward the customer was rude. The food flavor needs to back to the original taste. Pollo Tropical owner at Biscayne Blvd. Miami, FL needs to take a robust action, a lot room to improve. I’m so disappointed!!!!
HORRIBLE!!!!!!!!!! My nanny take me here to eat and the food was absolutely disgusting. My rice was extremely salty, the cashier took the wrong orders, and my nanny ordered arroz con Leche and they gave her flan!!! The flan was not even good it was salty and bad. 1/5 stars for me. They fell off real bad and COVID ain’t no excuse because this has happened recently. The food was so bad that even my baby sister was coughing like bruh
Once again I am huge on customer service they skipped my order and the guy was really easily manipulated by a couple ladies that was in behind me all of a sudden jump in front of me but there was a young lady that was there to help me out and just make sure that hey he's been waiting but the food's okay the food's really good I love for your trip but customer service need a little help on that in that particular one
I love Pollo. During college, I was started as a cashier at Pollo and moved up to a supervisor and worked at a Pollo for three years. The service at this location is absolutely terrible. I've never had an experience with such rude, disinterested, or unhelpful employees in my entire life. I'm so glad I know what Pollo should be, or else I'd never be back.Edit to add that, like another reviewer said, they had no sauces at all. They were out of tea and all fried foods, but didn't tell us until after we ordered and paid.
WARNING ⚠️ My credit card was compromised at this location. I had a bad feeling when the lady at the drive-thru didn't give me my credit card right away I saw her walking around passing my card around. This morning I've noticed suspicious payments being done. I'm very on top of my stuff and that card is almost never used. If your going to buy from this place just use cash. I've already reported the problem to my credit card company. ? stay safe every.
Today, I ordered The surf& turf trio, but what got was nothing even similar to what they advertised,In other words, I got "a cat for jackrabbit"The size of the churrascos, one piece less than 2 centimeters, the other piece a chunk a grease and the third piece it barely was an inch and a half.The black beans, it look like a soup of beans, the shimps were not cooked properly, they look all soggy.THERE IS SOMETHING WRONG WITH THIS PICTURE PEOPLE???
Check your order before you leave if you are using the drive through because I just ordered a chicken avocado salad with no beans, left and 17 minutes after when I got to my office i realized there was no chicken in my salad. I have been calling the store for 20 minutes and nobody answer the phone. Expended 37 minutes in the line, did not get what I ordered and nobody answer the phone to fix it. The worse!!!
I arrived at 10:40 and had to wait almost 5 minutes before finally asking if someone was going to help myself and the people that were lined up behind. They seemed to have ran out of not only rice, but they were completely out all their sauces; very problematic when ordering a tropical chop. The service was really poor. I understand it’s close to closing time and I also know it’s one of the busiest locations in the city; but it is no excuse for subpar service.
This location never has any sauce it’s sad because it’s the closest location to me. I just picked up an order no sauces again 3 order in a row same thing.. what is happening sauce shortage ???2nd pic is my rice which is more of a mash potatoI will be staying away from this location. Something needs to be looked..the managers the staff not sure. But I know this is not pollo topical..
This is the main location I go to. I only order through the drive thru so can’t speak on the service inside, but drive thru cashiers are usually polite if you are polite to them. Food always taste great and I love the amount of sweet plantains you get for the price. My only issue is they never have the sauces I want specifically poyo poyo