I was given a menu and ordered a water. After that I never got checked on again and nobody was in here. Waited for almost an hour. Horrible service. Did not end up eating because I still have not been checked on.
How everyone hasn’t been fired from this place is baffling. Terrible terrible service.
We checked into the hotel late in the evening and decided to check out the restaurant. as soon as we entered, no one even paid attention to us, we waited to be offered a table, it took about 10 minutes and the people who came later we were immediately seated at a table. then the waitress said you can sit at any table. and we waited another 10-15 minutes for the menu to be brought to us, but it was never brought and I had to go and take it myself. when she finally approached us and took our order after 30 minutes of waiting at the table… she mixed up my husband's order. drinks would never have been brought to us if I had not reminded her of this. then I reminded her to bring us the forks and knives. now about the kitchen: the fish is overcooked (it was probably previously frozen) the pasta was spicy (although I warned her that I can’t eat spicy food)And when they brought us the check, it showed a tip automatically included in our bill. after we talked with the chef/manager, they removed the tip from the bill.this is the worst restaurant and worst service.
(Translated by Google) Extremely slow service. Staff is overwhelmed with everything. They don't know much about their business. You are ignored at the table, orders are lost and it is pure chaos.(Original)Extrem langsamer Service. Staff ist mit allem Überfordert. Sie wissen nicht viel über ihren Betrieb. Man wird am Tisch nicht beachtet, Bestellungen gehen verloren und es ist das pure Chaos.
Waited for 15 minutes, and still couldn't get service at the bar. Walked across the street to the mall restaurants instead. There are a few good options there.
(Translated by Google) Disaster. Leaves much to be desired for being a Hilton restaurant. The attention is terrible since they totally ignore you. The menu is very reduced, and to top it all, half of that menu is not available. They do not have vegetarian options.(Original)Desastre. Deja mucho que desear para ser el restaurant de un Hilton. La atención es malísima ya que te ignoran totalmente. El menu muy reducido, y para colmo la mitad de ese menu no lo tienen disponible. No tienen opciones vegetarianas.
The food at restaurant in the Hilton Garden hotel is delicious! Over priced but delicious. Plan on hotel prices and taxes and gratuity. Overall the food really is delicious.
The place itself is nice - calm, quiet, low lighting. Service kills it, though. The guy behind the bar could not have been more inattentive. Rather than him being proactive, I had to get his attention for any little thing - glass of water, another drink, food. He was terrible. Short, heavy set, black hair. I don’t know his name nor do I care to do so - he was behind the bar on Wednesday, 28 April 2022 and on Thursday.
Great hotel and fantastic service! Nicki at the front desk was exceptional!
Comfortable and Clean. Good food.