Came in on Saturday night 5/8/22 store was a little busy. Floor was disgusting they had no waffle cones and the employees were just rude. I understand they are kids but they can be courteous to customers or they don’t have a job is how I feel about it.
I got here at 9:49 and they had their doors locked already, when on Google and their sign at the store says 10pm then they laughed at me when i was crying that they were closed. I've had a bad day today i wouldn't normally cry because they're closed. Smh.
Just moved to Rockledge from indiatlantic and I gotta say, whatever crew works the night shift has a real hard time with following directions. I have ordered Uber eats about 6-7 times now. I get the same thing every time, banana caramel crunch with a waffle bowl. The first time they forgot my waffle bowl completely, then the 2nd and 3rd time they just didn’t put the bananas in, even though it’s in the freaking name. 4th time had no problems because I put “extra bananas” on my order which came out to be the regular amount of banana. Happened a few more times and then this last time they just decided to put my wife’s ice cream in another bag. It’s just incompetence, that’s all I can think of. Never had a single problem from all the times I ordered from the indiatlantic cold stone. DO BETTER.
This Cold Stone Creamery location on Town Center Avenue in Melbourne is a great place to go for a cold treat any time of the day. The location is well managed and everything is well prepared when you order it. The staff here is very warm and accommodating here. Good experience each time.
Love it.
EDIT: I readjusted my star rating. The owner kindly reached out to me, apologized profusely and offered to make the shake right again.New guy made my shake a milk-like consistency. Also, he was the only worker without a mask on, but that's besides the point. I asked the girl at the register if that was normal and she just shrugged. She said that's how it's supposed to be??? That doesn't seem right and it seemed like a lazy response??? This is the second time I had bad service here.
The worker did not wear gloves. Their workstation was very unorganized and dirty —there were bugs and spills. The worker were very sporadic and distracted. When the worker was giving me my ice cream she spilt some and did not give me any napkins or try to at least wipe up the cup and counter. Overall I had a horrible experience.
Great ice cream served by friendly employees.
Great staff and amazing ice cream
I had the opportunity to be served by Jada and Faith and they did an EXCEPTIONAL JOB working with my 3 year old son and me. Thank you so much for a wonderful experience‼️