I was really excited and hoping this would be our New Mexican place but Tijuana committed a cardinal food service sin tonight.We ordered delivery, a mile away, and got a steak burrito and a steak chimichanga. Food arrived fast enough and hot enough temperature and appeared to have everything it was supposed to. The steak burrito and my chimichanga toppings, the bf was convinced that there was cross-contamination happening (which wasn't the worst offense), but stated the lettuce was atrocious smelling and he couldn't move past that. It smelled heavily of iceberg lettuce, but I'm used to that strong aroma when products are not freshly prepared. I also got guac with the chips included (paid $4 for a small portion), and it was bad. Wholly guacamole clearly used as an avocado paste for the base, scarce tomatoes, and no seasoning. I had to get up to add salt, pepper, Tabasco, lime, and cilantro to make it slightly enjoyable. I remembered the salsa was atrocious but it turns out the guac isn't much better, albeit fixable if you're willing to pay to make the guac for them.My chimichanga was prepared correctly and hit the spot, I ate it all. The habanero hot sauce we ordered was a watered down franks red hot, definitely not a homemade sauce. We were excited to try a homemade sauce, but there's no denying the flavor of Franks Red Hot to two hot sauce lovers. His burrito is where the biggest issue of them all lies. As he was eating, about halfway through, he started coughing. He spits out his food and pulls this long black piece of something out of the pile and states he almost choked on it and was unsure as to what it was and asked me. I was trying to give the benefit of the doubt and think maybe a cilantro stem but the moment I touched it, I knew it was plastic. Sharp, hard, and lots of edges, this piece of plastic in the photo was inside of his burrito and could have injured him.From an operational standpoint, I'd check your utensils and train your staff not to put plastic directly on hot surfaces. While I get things happen, this was a horribly scary mistake that cannot be looked past for the unnecessary risk you placed him in tonight. Absolutely appalling and will never be back after losing that trust.
The customer service here is outstanding! I've been to many restaurants and these people did so good.I didn't know it was a restaurant where they had waiters. I thought it was more of a fast food type place so realized a little later. I think the setup should be better if they pay their workers as waiters and waitresses though.My daughter loved the food. She ate it all. The chips had a seasoning that was quite tasty and they were not greasy. I ate the beans and they were good as well. I think the food was a bit expensive but I'm sure she will want to come again since she was still talking about the food the next day.
We ordered our food around 9:20 at this location, and we were assisted by Kim or Kimberly. One of the burritos is supposed to be a beef burrito. They put everything WITHOUT the beef. How, you can forget to put the meat? The most important part of the burrito? So convenient... it was almost time to close the store, and they "forgot" the beef. I think they did it on purpose. And Kim's attitude really sarcastic.
I love Tijuana Flats, and I want it to be a staple in my life, but this one just seems to always miss the mark. I tried to order from their website and it said they were out of wheat and flour tortillas. I've ordered before and requested curbside and they told me they were unable to follow through with that committment, making me have to bring my baby inside the store in the pouring rain. Please do not offer services if you cannot follow through on them. I understand the labor market right now, but without clear messaging, you are wasting our time and that is our most valuable asset. I hope it gets better.
First-time at this restaurant and we are thoroughly impressed. Quick service and tasty food. We will be back.
Service here is always good. The food is decent, more Americanized Tex-Mex than I prefer but good for a quick lunch. A bit pricey but that's everywhere these days. Overall would recommend.
easy going ambiance!Tex Mex, we were in a family outing (two kids included), it was our first time at Tijuana Flats, we had a good time... be aware the burritos are humungous!We will come back soon
It was good, chicken banging burrito and the atom bombs, for sure with the sweet and sour and the bang sauce mixed for dipping...
We ordered the taco kit. They ROCKED IT!!!Order was fresh, correct, delicious!!! A big shout out to Jamie, Scott-gm, and the rest of the staff! What a wonderful lunch! You guys are amazing! Thank you!?
Good place for quick, good Mexican food. The sauce bar is out of this world with so many different choices. Staff has always been helpful and friendly.