We ordered well done chicken with yellow rice, avacado, plantains, on the side. The box looked as if something was actually in it. When we got home and opened the box...omg we had to throw away the avacado, it looked nothing like what they advertised, the rice was less than a cup and the chicken looked undesirable. Sorry Pollo Tropical I was not impressed at all.Not every meal is like that. Anyone planning to go there will be better off buying a different meal or make sure that you see inside the box before you leave the store.
I gave them 3 stars because the food is really good, and it is pretty affordable. We do drive-thru at lease 2-4x a month for dinner, EVERY single time i get my order, there is ALWAYS 1 or 2 things missing. I dont want to be rude and hold up the line, so i just will park somewhere to check everything is there and of course every time something is missing. I think the managers/owners/employees should go to Chik Fil A, and see their process, because NEVER are we missing anything from our orders, and we also do the drive thru at least 3x a month. Also MOST, not all the employees, everything is just done with attitude. And what just got to me to write the review, is a few days ago late night, we were hungry, so Googled time they close was 11pm, we arrived about 10:15pm of course is was closed NOT COOL!!!
I had order #206 today at 5:15pm and I ordered a pollo and pork family meal and although everything fresh they never put the beans or plantains in the bag and I called 2 times and nobody answered smh unbelievable but all I can say is DOUBLE CHECK before putting the bag thru the drive thru
Great establishment but they seem to always screw up your order they do get extremely busy so I do understand it just sucks to purchase food leave and come back to get the right order if you don't stay in the area even if you do stand the area who wants to deal with the same traffic twice thank you it's been a pleasure
Good food.They lowered the amounts given.But super slow.35 min waiting for a chop chop...Isint precooked??
There was a bug in my salad
AVOID THIS LOCATION!!! This is by far the worst Pollo Tropical in the Fort Lauderdale area. First off, the customer service here is beyond ridiculous. Im pretty sure orientation here consist of nothing about customer service training. Not all, but majority of the employees here are beyond rude including ever manager working there, day shift and night shift. I understand there is a shortage of hard working dedicated employees right now but kindly remember the people coming here deserve proper customer service or else this store wouldn't maintain business. We need the employees however business need the customers! When I kindly asked them to replace the first piece of awful chicken that was given to me, it was then replace with another horrible piece of chicken. This location needs a major evaluation upgrade. Lesson learned after this experience. Pollo do better!
Worst employee attitude EVER. Employee forgot to put in one bowl order in the bag when I came through drive thru. I checked the bag and seen food missing. I go inside and tell drive thru that hey you forgot something and her response is they don't pay me enough to double check. Its your responsibility to check that you got all your food. Yeah and you guys want $15 + an hour for this service. Nope I will definitely won't be voting for that law to pass.
This cannot be a corporate location because it's just always ghetto. They never have anything in stock, employees are rude and act as if they are working out of their home kitchen. They always turn off the drive thru lights as if they're closed so that paying customers won't interrupt their watering hole huddle. I had to drive up to the window just to see employers huddled having personal conversation and now giving me attitude for interrupting. I wanted a bowl and they claimed all they had left was rice beans and corn.... I asked for fries with no salt and received the bottom of the bag fries SOAKED in grease....i ordered a quarter chicken meal and got a piece of chicken back! This location is a joke and a disgrace to the brand in all they need to do a better job I'm selecting employees because no one begged you to take this position.
Very consistent flavor in all Menu options...the Chicken soup is fabulous, the Onion Garlic tropichop perfect moisture, the half chicken ? with rice and beans combined with the Home sauces and jalapeños always awesome.