Used to be a regular weeknight dinner spot when I would visit by mother in law - nice workers, food orders always correct, and normally not long of a wait after ordering
On 6/6/2022 around 12:40 to my surprise I had one of the best experiences in Firehouse subs. As a newly diagnosed Celiac it has become very scary to eat outside of my own home. It's quite depressing not to be able to go anywhere anytime more. When I heard they offered Gluten-free bread rolls I could not resist.When ordering my sandwich I asked if the person making my food could change their gloves do to my allergy. The manager I wish I had her name , made sure everything was sanitize everyone in the line change their gloves they change the paper in the foil on the oven I don't know if this is customary at all firehouse subs but I know that I will definitely be returning to this particular one because not only did I enjoy my sandwich I did not get ill and it means so much to me that I have a place I can go and feel safe to eat! Thank you all!
The medium brisket sandwich ? is awesome. It melts in your mouth ?. But to expensive ☹️. Couldn't even get a drink bc then it would cost me $15+. For 1 medium & 1 large it cost ? $25. The employees are very friendly?!! Just a thought, when people enter don't yell the greeting as soon as they open the door. It can be very startling. Allow the customers to come inside & the door close, then greet them.
I went to this location last night & even though they were very busy they made sure to great everyone that walked in the door kindly. After I placed my order I had to wait a bit which was fine. When I picked up my order the lady said she comped me a free item because I had to wait so long. Thank you to the staff there for looking out for your customers! Even on a Sunday evening & being swamped with customers they were all very upbeat & even dancing while filling orders. Definitely will be going back to this location.
firehouse subs is wonderful the food taste like they made the food after the order hot and good
APOLOGIES FIRST!!! I meant to write this review a couple months ago & forgot. I wanted to thank the manager. I believe her name is Janette. I have been purchasing from this Firehouse for several years now & they always provided great customer service & especially the subs themselves! Hook & Ladder is my FAVORITE!! But I did try their Steak sub (Philly style) a couple months ago. I filled out the survey they sent to my email. This was the 1st & only time I didn't enjoy my sub from there. Janette personally called me to apologize & offered me a large sub of my choosing! She was friendly & and lovely to talk to. I am always happy with their food & service. But she handled it professionally & with a courteous approach and called me promptly to offer an apology & a free sub. This is the quality of customer service that we rarely see anymore. It was a refreshing change from many other businesses I patron. . Thank u Firehouse for always providing stellar service!
First time Firehouse Sub customer. Quick, efficient, delicious. Great employees, CLEAN store and food prep area. Definitely going back for more.
It was good my mom liked the subs I really didn’t like the subs but she really liked them❤️❤️❤️
Very friendly, very considerate of avoiding cross contamination and mindful of my food allergy.
My food was very good the staff was very polite I really enjoy eating there anytime a day