It would be nice if they could fill the milkshakes up to the top. Instead it was half filled then topped with whip cream. Steak ‘n skimp on the shake.
This was the worst experience I've ever had a steak n shake. The place was dirty. Every single table needed to be wiped down and the floors were sticky. They got my order wrong and when we went to go talk to someone, there is no one to be found. The bathroom is gross as well. Their standards have went way down it seems since they don't have servers anymore. The food was awful as well. I didn't even finish because it just wasn't good. Fries were cold, cheese sauce was congealed, my son's garlic burger was one of the most disgusting things I've ever tried. Their milk shakes were the only good thing that we got. Maybe they should change to just a drive thru ice cream place.
Heartbreaking. One of my favorite restaurants is nothing but a shadow of what it was.Let’s begin with my first step into the store. No greeter anymore, to take us to a table? Oh well. There was a lady, possibly the manager at the pay counter who not only didn’t greet us, but literally pay no attention to us, she was having too much of a fun conversation with another customer. So I was the one who have to figure out that there were no cashiers anymore, and it was all a “pay yourself” terminal style. So we ordered.I was hoping that at least the food was unchamged, but no. No more serving at the table, no; you need to listen for your number now. While I waited, I saw a few things, the most annoying part was the “characters” in the kitchen, coming in and out. Some where better than others, but one of them has the dirtiest uniform I’ve ever seen at a Steak n Shake. Sad.The store was clean, though. The tables not as much but they were not filthy either. The food finally got called in, and that was The saddest part. Presentation was “alright” but someone had the brilliant idea of brushing the buns with a LOT of butter. I actually had to pat my burger dry. Temperature? LUKEWARM. The onion rings were not crispy but at least hotter than the burger. And the burger itself was sad looking. At least my banana shake was alright but now they use those stupid paper straws that get soggy before you are done. My son actually threw his milkshake away because he said it was more whipped cream than anything.So, I sadly declare my #1 franchise dead, at least at this location. It was sad and I’m still sad. From managers who won’t even greet you to employees with dirty uniforms (and not a mask or hairnet in sight) this is a place that I will stay clear off from now on. I recommend that you do the same. Totally not recommended.
Hey I get it no people to hire just use the kiosk. Food was very good and as ordered. Disappointed in the small milkshake for over $4.00. Food was ready pretty fast. Had to wait on the milkshake . Very sorry what this world is coming to in the fast food industry. People need to get up and go to work. We need better wages. I always leave a good tip.
GREAT SERVICE!!!!!!!!!!!!!!
Contrary to their online hours, they are not open 24 hours. Went back the next day to try again, and the lady had me pull up and said she would bring my food to me. I only had 2 meals and 2 milkshakes. I could see her hand my milkshakes to the car behind me, because the person in the car kept handing them back to the lady. I know they were mine because when I called and said they forgot about me, I saw her grab those same two milkshakes and bring them out to me. She claimed she didn’t forget about me, that they were just “backed up”… but that doesn’t make sense either because 3 cars behind me got their food and left before me. To make it even better they barely filled the milkshakes up. (See picture). If that wasn’t bad enough, they had no drink carriers so my drinks ended up spilling in my car too. Super frustrating all around.
Just paid 11 dollars for a triple steak burger wow only 6 onions rings in a medium never again !!!!
I decided to stop by steak and shake in Lakeland for a shake. This is the shake they gave me. The shake is literally about 1.5” down in the glass…when I brought it to the attention of the gentleman working the drive through…he busted out with one of the quickest lies I’ve ever heard…without batting an eye he said… “oh yes sir, that’s normal, we changed to a bigger cup but you still got a large shake, the cups are just bigger now so we don’t fill them up.” So, steak and shake on 98 here in Lakeland…I’m prayed up so I won’t cause a scene, but you just lost a customer. I won’t be back.
The milkshakes are the best i have EVER had anywhere, the burgers could be a bit less greasy, but hey, it's a fast food burger, and the fries were amazing! I love the honey mustard sauce for my fries, they use a Dijon mustard undated of pain old mustard, which gives it a kick. Overall great environment and great food!
This is my second time this week coming up to get a single steak burger which are always delicious. I also got chicken fingers today because I remembered how delicious they were as well. the reason I remembered is because there were actual chickens running around the parking lot of the store I attended!!