I’ve used this company in the past and had a great experience, I’m not sure if the owners changed or the staffing changed but this time around I had a really bad experience. Primarily because I’ve been asking them via phone and EMAIL, I sent pictures provided the needed information to receive a quote. I called twice to follow up and find out the quote and both times they say: Someone will email you back once they look at it. It has been a week almost since I inquired and no one could take the decency and time to respond. Not reliable!
We drive 25 miles just for her ice cream and desserts!!!The Freakshakes are out of this world!!! We found her by accident while dining nearby. Weekly trips are a must now as the desserts and ice cream flavors are rotated out often.
1st time, was visiting area. Had the Coconut Cupcake, and CC cookie. Both were very good!! The coconut cupcake had toasted coconut, was devine.. We wanted coffee, so she made us coffee, good coffee, not lame weak coffee. A must try!! We will definitely be back!!
We had a great experience from the tasting months before to actually cutting and eating our cake on wedding day. Not only did Cake Makers make our dream wedding wedding cake with the gold foil but it was seamlessly delivered with no issues. I love a good bakery and everything they make here is delicious! Next time we are in Lakeland I will be back for a bakery treat!-The Smiths
We had a great experience from the tasting months before to actually cutting and eating our cake on wedding day. Not only did Cake Makers make our dream wedding wedding cake with the gold foil but it was seamlessly delivered with no issues. I love a good bakery and everything they make here is delicious! Next time we are in Lakeland I will be back for a bakery treat!-The Smiths
Two things this place is really good at is RUDENESS and UNPROFESSIONALISM. I don’t mind paying money for a good, quality cake, but I do mind giving rude, disrespectful and ungrateful people my money. Save yourself the stress and find another baker who appreciates current and future customers.
Update...ironically Facebook recommended Cake Makers Studio might be something I follow. So I hit their link to find that I've been blocked after giving the same review as below on Facebook. I guess the way to cure rudeness is to ignore the comments (look through the reviews...multiple ones regarding the owner. Yes, the cakes look great but that's due to the great decorator and not the ownership) instead of being nice. FYI, great and pleasant shop in Winter Haven called Custom Goodies!!!RUDE RUDE RUDE and so disappointing!!! The owner asked me to meet her at specific time to talk about cake options for a birthday cake. When I arrived, the door was locked (even though past opening time listed on the door and website) and after continuous knocking, the decorator came from the back. I explained what I needed and thankfully she helped. The owner came in about an hour later and didn't even acknowledge me and when I mentioned our appointment she just said was busy. Decided to take a chance on another cake but wanted to talk directly to the decorator. Was told that I could not and could only order something off the website. I tried to explain that just a few weeks before I had ordered something specific and asked to speak to the owner. Again, told that I could not and then hung up on me. Tried calling back several times and nobody picked up the first four time and the final time they picked up and slammed the phone down. Don't go unless you like horrible customer service and rude people. If you're looking for a decorator, hire theirs.
Wow. Hispanic woman working on Saturdays! Wow. Mean. And gave me the waffle cone broken entirely around and made me throw it all away and served half scoops afterwards. I asked if I could have a bowl. “No, throw it away!” Someone having a bad day and we were only customers
A very dear friend of mine had a very bad experience at this place recently. She ordered a $500 cake for a landmark birthday for her best friend and due to covid-19 the party was unfortunately cancelled. My friend called this place to let them know the party has been canceled and that she needed to cancel the cake she ordered. She asked them to hold onto the order because would most likely reorder the exact cake again, once they knew the rescheduled date for party, in the next few weeks. When she asked for her $550 refund, ($500 cake + $50 delivery), not only did the owner refuse to give her a refund for the cake, but he also refused to give her a refund on the $50 delivery charge! **Please understand that the cake was not made, since the order was placed weeks in advance, so no materials had been used, no employee hours used, and of course there was obviously no delivery. So the owner was out zero cost on this whole situation. Again, my friend cost this guy ZERO DOLLARS, gave him $550 in advance, and he refused to give her a refund of her money! He even had the audacity to tell her to ask for her refund FROM THE FRIEND SHE WAS ORDERING THE CAKE FOR, AS A BIRTHDAY GIFT!! WHAT A JERK. CAVEAT EMPTOR!! BUYER BEWARE!! My friend is newly widowed and has a teenage son and cannot afford to just throw away $550!. I am going to copy and paste this review everywhere possible. This jerk should not be allowed to get away with stealing money from potential customers.
I work downtown as well, so I'm always here when I have a break. The ice-cream is so rich, n buttery it makes you want more. My favorite is the cookie monster. If the name doesn't get you inner child's attention, the bright blue ice cream, and cookie dough pieces definitely will. N of course, Ice cream isn't amazing without sprinkles and they never disappoint.