At 1252 hours I made an online order of two items for pickup. The estimate time of being ready was 1302 hours. I walked in at 1300 hours and there was two ahead of me. I then let them know I was waiting for my online pickup order. Literally about 7 people walked in and ordered their food. I stood there and stood there while all 7 people got their food. Once there was no line the manager looks at me and asks if I’m waiting on something. I gave them my name where he realizes my food was sitting behind the counter this whole time. I received my food at 1330 hours.This store lacks organization and needs more employees as they cannot seem to handle a few orders. The only reason they get 2 stars is because the food was pretty good.The food is good but their customer service is terrible. Apparently this has also been mentioned in previous reviews.
Bathrooms “allegedly closed”and have been for the past two years. A grimy feeling inside the shop. Staff indifferent. Not wearing gloves when fixing smoothies. Staff guy with a nasty beard touching his face and then touching the cup disgusting and gross. Horrendous product. Watery Rejevenator.
The best smoothies and their staff is wonderful!!!
This is a new location and I can’t even complain if I wanted to. I went for a smoothie and food and the service was so welcoming so I asked her name so I could leave a review, her name was Sara. I was informed she was a new worker but her energy made it seem like she was a timeless person and whatever position she was in, she could handle it like a pro. The sandwich was amAzing and so was the food. Thank you tropical smoothe
I want to share a special and wonderful team at this location. For all their outstanding efforts I asked for the Manager one day. Turns out he took my order!!Jay prepared it too! I wanted to let him what a great job everyone was doing and that it was my favourite out of all I had visited. Special mention goes out to :Chris, Hugensia, Douglas,, Nick, Bree, Briana, Cathy, Megan, Angee and the rest of the crew.
What is wrong with the staff NoSmiling nothing they act like your bothering themMaybe pay the staff more and get them to show some emotions
The place is expensive
Incompetent staff. Gave me my order and said "the straw and everything is in the bag" and sent me on my way. My last order had 2 shakes and a food in the same bag, so all seemed fine. I get home, and the food was missing. I call and they refuse to issue a credit or refund for the missing food. Filing a complaint with their corporate office and about to dispute the charge. Ridiculous actions by this place over a silly $6 quesadilla THAT THEY FORGOT. DONT SEND PEOPLE ON THEIR WAY WITH PARTIAL ORDERS AND THEN REFUSE TO MAKE IT RIGHT. Never coming back here and I'll be sure others hear about my story. You will lose much more than $6 worth of quesadilla over this.
Three stars because the food and the smoothie are great! But the staff itself lacks in customer service. It’s like their anti social and you’re a burden when you need to order. This is from multiple times of going in. No greeting customers, low speaking voices, loud background music, no genuine interest. Customer service skills matter!
Worst place you could go to. Seen a fly in my smoothie