Used to eat here all the time. Place had great food, owner and staff were very friendly. Seems new hands and new owners are running the show now. Or should I say ruining the the show. Went in to order my usual, didn't recognize any of the staff. Bunch of children behind the counter too busy in conversation then taking my order. Took longer then usual to get my food, tasted awful. Was nothing like it used to be, fries were not cooked all the way. Sandwich was greasy. I had to move twice to find a table that wasn't sticky, ended up eating out side at a table by the Carvel next-door. Even the soda tasted funny. This place used to be a goldmine, not sure what happened to all the friendly staff and good food. Seems like something is missing here. I won't be back.
I would have given a higher review because the food is not bad. However, their customer service is terrible. I have been there to pick up food multiple times and have never received a warm welcome. I normally order over the phone and pick up my food. This last time I called, and someone answered only to tell me they do not take orders over the phone. What? You just picked up the phone! My option was to come in and wait or order online. I chose order online for time purposes because it is really inconvenient to have to sit there and wait when you are getting out of work, have errands to run and children to pick up. When I placed my order online I noticed a "carry out" fee and a "convenience" fee! So you can't jot down my order over the phone but you can charge me to pick up my own food and then have the audacity to charge me again for a convenience fee!? Pass, on the Philly Grill from now on.
Four Philadelphians decided to try the Philly cheese steaks at Philly Grill which boasts authenic Philly cheese steaks with Amorosa rolls. WE chose to get the Monday Madness special of BOGO on a 7 inch ( $7.99) or 10 inch ($9.99) Philly cheese steak with a mandatory purchase of a side ( $2.99-$5.99) . Only available after 5 PM on Mondays. We chose two 10 inch steaks to give each taster a 5 inch Philly steak. Both had grilled onions and provolone and one had marinara added. We chose chili cheese fries as our mandatory side. MISTAKE. Our bill ($15.41) was okay except the surprise that credit cards get a silent 3% add on. Bring cash. The wait in line was about 12 -15 minutes and the wait for the order was another 15 minutes so the order took 30 minutes to be on the way out the door. Not fast food Many sit at the outside tables enjoying their drinks while waiting for the order to be brought out on trays. Some sit at the inside booths where there is AC to eat or wait for takeout. The steaks were in their indiviudal styrofoam boxes as also the chili cheese fries. The steak without marinara had noticeable cheese while the marinara steak had no taste of cheese. Both had thick meat at the center and not 10 inches of steak in the roll. WE spread the meat out to cover the roll to share better. These were not the hard Amorosa rolls of Philadelphia but a softer hoagie roll that did not compete with the steak filling as original Amorosa rolls do. Neither steak had grilled onions as ordered The steak was aromatic and tasty Each diner thought it was a very good Philly steak. Better without the traditional cheezewiz. The lack of grilled onions was noticed as also the weak marinara that added little to the experieiince. The provolone did not get into the one steak as ordered. The chili cheese fires were a soggy gelatinous mess. Too much cheesewiz or cheese sauce and not enough fries. The large bean chili had little taste or meat. The chili served as another sauce to destroy the scant fries which are cooked before the waiting customers. Don't order the chili cheese fries. We threw out half of the order after trying to find a potato to eat. Order the simple straight fries ( $2.99-$3.99) for your manadtory side! Skip this mistake Four Philadelphians decided these were good not great cheese steaks. The misses on the order annoyed one diner. How could a clerk write it down wrong with the customer standing 2 feet away? So speak up or give a wirtten list as one guy with an order for four steaks. This Monday Madness is a bargain as we shared an experience for less than $ 4 each. Remember this is not waitress service or elegant dining. The customer stands as long as the line takes to stand at the high counter to order. Then you wait for the cooking of the order. Unlike the fast foods the wait can be long. The umbrella covered tables outsie are inviting The black shirted staff circulate cleaning tables and making the place neat and safe.
This place has authentic Philly cheesesteaks that are freshly cooked. Great service and friendly staff. We will definitely be back
We ordered two sandwiches. We waited 1/2 hour. Both sandwiches had wrong topping. One missing cheese, other had mushrooms (not wanted). Staff was rude
Food delicious BUT...The cook had a mask around his neck!The cashier had ZERO MASK.Do not recommend for health reasons.
This place has AWESOME food. From the Philly to the cheesy fries. Oh my it is good.
Update: Since I cannot respond to the owner's response, I had to write again. First of all, I did not eat 5 of the wings, see attached photo taken, I don't eat drumsticks. The restaurant was not busy for take out, not one person sitting inside and we were the only ones sitting outside for your restaurant. The other patrons were for Carvel. Ron, you missed the point totally. Not good business. All because you couldn't give the customer only 2 wings because of what your employee, Alexis, told me. I would have picked another order, really very simple. You really keep inventory that low? I should have walked out when you, and none of your staff were wearing masks while cooking and preparing food. You had time to dance inside the restaurant. Shows the respect you have for your patrons. I have a witness to this, so if you want to continue, we will.
I went to go get a quick dinner. I don’t like wings that are not flats, I like all flats. I asked the cashier if I could get all flats and she said you normally get more flats but they couldn’t do a whole flat order. I thought seven out of 10,which she told me, would be OK but I was very hungry. The order comes out and there’s five out of 10 and I mentioned it to the Manager that I would’ve ordered something else if I had known that. He dismissed it said that’s the way it is and I said I’ll never come back. To him it was no big deal. Too many restaurants out there to dump my money here.
This place shocked me when I walked in and NONE of the Employees had masks on!! What restaurant or business during this pandemic has their employees NOT wearing masks, especially around food and serving food?? Just not normal and very unprofessional! I ordered a chicken philly to go and it was so sloppy and the bread was soaked in grease. Out of all of the places to eat, I’ll gladly pass on the places to get takeout food that the employees are not even simply wearing masks! What does that tell you about the management?