My gf wanted coffee and her dog Chonga is my shotgun rider whenever I go on a coffee run. We ordered 2 donuts, 2 Lates, and 2 bagels totaling over $20. When the manager gave me my food, I pointed to Chonga who was anxiously watching me from the car and asked for a shot of whip cream for her. Starbucks calls it a Puppuccino and it’s always free. It’s very clever marketing as of course, most people who want to treat their dog will also order for themselves too! Every Dunkin’ Donuts I go to including this one gives it to me when asked with no problem. Today when I asked the manager for the whipped cream she said I had to pay $1. After explaining to her how I got 1 from this very store yesterday she offered to give it to me “this time.” Unfortunately there won’t be a next time and I’ll go to one of the other 50 stores in this area that know how to treat man’s best friend. Right Chonga?
Been to many Dunkins and i have to say this one is special, the place is extra clean, the employees are very nice and always are looking to help you. Musarrat was aswome, keep it up! New customer here
Very nice customer service.one of my favorite dunkin store.
They used to be the best. Not anymore. The other day i just ordered a coffee, they make me wait for several minutes. Very disappointed.
They had a promotion displayed in the window about coffee of the day but when I paid they did not want to respect the promotion
They made my order totally right and they made the coffees just right which is way better than I can say for 99% of all the places I've gotten breakfast from this whole year. They were a little slow getting the food out but it was fresh and it was pretty good.
TL;DR: Employee procrastinates on making my drink for 13 minutes (which made me late to school), said employee then takes less than 3 minutes to make my drink to from start to finish when I finally ask about it. Would give 0 stars if I could.So I arrived at this Dunkin' location with my mother at 7:10 AM today on an early pace to my school that's less than 10 minutes away, which starts at 7:30. I go in, and I wait 7 minutes in a long line. That's not my problem with this, as 7-8 AM is the rush hour for Dunkin', so the line is understandable. So it's 7:17 when I get to order, and my order is simple. 2 strawberry frosted donuts with sprinkles, 1 boston creme donut, and 1 large iced peppermint mocha signature latte. Once I finish my order, it's 7:20. The donuts are fast to get, since they're in racks just behind the register. However, the latte is a different story. I wait over 13 minutes for this drink, and in that time, I see 4 other drinks come out. So at 7:33 AM (note that I'm now already late to school at this point), I finally ask what's going on with the latte. The woman making all the drinks replies "It's coming." SHE THEN STARTS MAKING THE LATTE. That's right. I was waiting for 13 minutes for a drink that the woman hadn't even started, and I don't think she was intending to even make it until I asked. It then took her LESS THAN 3 MINUTES to make the drink from start to finish after I asked. That's 15 minutes for a drink that should've taken 3 minutes at most. Adding up the time spent in the line and I waited over 25 minutes in total for an order that should've taken 12-15 minutes. I'd give 0 stars if I could.
Excellent service.
Really Dunkin’? Is this how you feel about your customers and the service that you provide? But I do have to say that at least you are consistent in disappointing me every damn time I visit one of your stores. You really need to take some lessons from Starbucks and Shipley Donuts.
Great ? coffee ☕