I love the food, BUT… the customer service here sucks, the ladies are rude, the don’t greet, say thank you or anything. The last time I was there, I ordered take out, the lady with the two stingy ponytails was extremely rude, no smile, just all mean mugging!! Once I’ve gotten my food, I said thank you to her, and stingy ponytail just looked at me and walked away!!! But we as customers is keeping this restaurant going, and we deserve this type of service especially from our OWN PROPLE….!! I’m so ashamed of, now I see why we’re not going anywhere as a people. We are filled with hate, envy, jealousy, when is it gonna stop!! SMH the way I’m feeling, I just might go over Alberte restaurant head, and report this And to the manager you really need fire that stingy ponytail girl , her customer service sucks!!
That fish was bomb. Will definitely go back
Food is pleasantly extremely authentic Haitian cuisine. Probably the only 2nd Haitian establishment that has met this criteria for me in over 20 years. I love the food and deserts. This restaurant is a “must go to”- just like any other tourist attractions. Go there now-Your taste buds will have a feast.
Great restaurant, had better experiences in the past but customer service here has declined drastically. Rude server, slow service. Food was great. The manager or supervisor who usually is near bar is always so courteous. The servers need to attend charm school.
Literally the best Haitian food in town. They are horrible with answering their phone but I promise you they are worth the wait! Their food is always fresh and tasty.
This place is not a professional restaurant at all. They lack simple common business norms. They will never acknowledge your presence as you enter nor as you wait in line. I've been there multiple times and had to stop because their customer service is just dreadful. They'll even charge you different prices for the same thing and it appears that it depends on who is taking payment at the time. This place is a classic example of low class customer service. The owner needs to make drastic long-term changes as I will definitely not be returning there, too many times for the service to just get worse.
Good hearty food with generous portions.
I have ordered several times from this place. The first couple of times the food was awesome. Lately my last two orders were a waste of my money. The meat was hard and way too much fat. I will be ordering from a different Haitian restaurant from now on.
Explain to me how you do not update your online menu in 2022? FALSE prices on dishes.I ordered expecting to pay the price online and these rude clowns up charged an additional $8.00They didn’t care, continued to be rude.So here is your 1 star for services received.Continue with business like this. Good luck, nope.
I came here because I was craving some griot/tasso. The food was decent. There’s a phone, but they have issues answering the phone; if they pick up, it’s not to the friendliest tone. The folks who run this place need a lot of customer service training.