This Chick-fil-a was okay. I went thru the drive thru. Once greeted by the girl took my order. The drive thru line was long but I did not have wait long to rec'd my order. The chicken club meal I ordered was good; however, the bun tasted stale & not fresh. Also, rhe lettuce was a little wilted. I like Chick-fil-a but I'm not too sure if I will be coming back to this one.
Beware . . . beware! For my family, the lunch rush meant lots of attitude and problems. First, because I ordered a kid's meal for myself (wasn't very hungry) the cashier, K.L. (initials only), gave my wife an extra order of attitude to go along with it, no extra charge. (How dare a grown adult eat kids' food!) Next, my daughter, a vegetarian requested for the chicken and blue cheese to be "put on the side" of her salad. Another free order of attitude was given when the cashier sneered, "We don't do . . . THAT." When my wife asked why, K.L. repeated, "We DON'T DO THAT.!" After a few questions and no answers, the blue cheese was deleted (but I wanted it!) and my daughter was to have to pick the chicken off of the salad; thankfully, I was there to eat it . . . BUT this meant that my daughter ate the remaining salad, picking AROUND the remants of chicken---not the most appetizing thing for somebody who doesn't eat meat. Next, everything that was forgotten and never made the tray!! First, the almonds and granola (little packages), clearly printed on the ticket, did not make it to the table--sadly--nor did my sauce for my nuggets, and one frozen diet lemonade. However, since we were dining in--the cashier thought it was a "to go" order--I braved the crowd at the front to get these condiments,, etc. Oh, and did I mention the problems with the drinks? We ordered a Diet Coke and Dr. Pepper but as they were unmarked and since my wife has diabetes, I did not want her to get any sugar. So on this trip I was seeking a drink, condiments, and to exchange two mystery drinks. Since that teenage girl refused to look at me, I went to the counter to ask for a manager. The manager, Jimmy, was totally in the weeds but he did step away and visit the table where he told us he was sorry and that he'd had some issues with employee attitudes. By the time I got everything that was originally forgotten, except for the blue cheese (MIA), my waffle fries and nuggets were horribly cold and disgusting. (I closed my eyes and pretended I was at one of the other chicken fast food joints.) Hey, my bill was $28.85 and I just wanted it to be done right--not too much to ask for, is it? We drove past all of those other fast food restaurants because of staffing / service issues---for this??? I can tell you that this Chick-fil-A was NOT understaffed, as there were MANY employees outside, behind the counter, on drive through, in the back preparing food, and in the lobby walking around asking "How is everything?" Since I was about 1/2 way through my 500-mile drive, I bit my tongue and said "Fine" but we did let the manager know EVERYTHING but all he got us was a genuine, "I am sorry." I guess that even from this chain, that is all that you can expect these days. I will not be stopping again, not for this price. Heck, I can get this kind of service at McDonald's for half the price . . .
We ate here on our way to Universal Studios. Our marching band was playing at Universal so we has 3 bus loads of people.Some of us placed orders ahead and got them fast and had a longer time to relax and eat. The food was hot and great. I love their grilled chicken.The cashier's were well trained and handeled the rest of the group like pros. They did a great job serving everyone who ordered at the counter. Everyone had plenty of time to eat after receiving their foodThe restaurant was very clean and I will definitely stop there again on my next Universal trip.
I had to come back through the drive thru because my original order was my provided in its entirety. No big deal. I told the woman outside I was missing a medium fry and the dressing for my wrap. She said no worries will get it for you right away. She came to the car with a bag that said Katie and it had 2 large fries and a chicken sandwich. She walked away and then gave me a bag with my medium fry and salad dressing. She said she accidentally gave me Katie’s order and I can have it. I then gave my son the medium fries she mistakenly gave me. This lady comes back to the car and takes “ Katie’s” order back from me and tells me I have to throw it away and I made a mistake by giving it to you. I then tell her she needs to replace the fries I gave to my son as I thought I had an extra two fries being she said I can have the order she mistakenly gave me. She told me I would have to pay for the fry as she already gave it to me.I have never experienced customer service this horrible at any chick fila in my life. She literally took a meal from my car that she originally gave me and told me she needed to throw it in the trash. I am going to go as high up in the food chain as I can to have this situation rectified. I spent over $150 in two days at this establishment all to be treated this way. It’s sad to say the least.
I can’t believe I’m saying this, it literally pains me that I’m about to do this, but this Chic-Fil-A literally gave us OLD shriveled up fries, and cold dry nuggets. Like why would yawl do this? Please don’t bring that McDonald Behavior over here!! We are rooting for you Chic-Fil-A!! Don’t let us down.
This is by far the most inefficient CFA I’ve ever been to. There are 4 people taking orders, the drive through line isn’t moving and there is only person handing out food from the window for both lines. Hmmm…. Seems to me that at least one of those people taking orders could have helped pass out food - especially since all orders had been taken and they are just standing at the podium. We waited 20 minutes for our food!! Ridiculous!
The service was awesome. The young adult taking our order was sooo nice and helpful. My wife and I appreciated her appropriate humor and suggestions. The service was fast as well. Thanks for a great job.
Someone did their homework to place this Chick-fil-A right off I-75, east on Route 90. The establishment is on the right side going east. This is a very busy Chick-fil-A as there are two lanes to handle take-outs via your vehicle. We decided to go inside and have a seat. There are a number of clean tables. The service is friendly and quick. My wife enjoys the grilled chicken. On the wall is a plaque describing the history behind the Chick. It all started when a couple started the original recipe in 1946 in a restaurant south of Atlanta. There is nothing better than a plumb Chick-fil-A sandwich. I like to have the spicy Chicken sandwich myself. If you found this review “helpful” in anyway, please press “LIKE” to let me know.
Fast, clean, new, convenient location, and easy parking. Definitely a 5 star Chick-fil-A if I ever saw one.
Always pleasant experience here at this restaurant. A lot could be learned from their mantra and ethics.