Once again my order was wrong. Ordered two 8 piece nuggets and they tried to give me two 3 piece tenders. They were cold when I got home.. They messed up on the three piece chicken white meat upgrade and gave me three piece regular. They gave me fries instead of Cajun rice. Had to go back to get the dipping sauces. To finish it off they tried to over charge me by at least $10. Just once I would like to get my order right at this store.
We had to wait over 30 minutes just to get our food. There was so many people working there that had no idea how to work as a team to get all of the orders out. They did not even know the difference if mild and spicy. We ordered spicy for all of our meals and we got mild. I even tried to explain to the cashier that mild is lighter in color and spicy you can see the spices on the checked. This was a total waste of money and time. Lastly what really got my family mad is there cup of cajon rice. You pay over $6 for a large and it was only 70% full. I brought it back to the counter and told them to fill it is since we are paying over $6 for a cup of rice... A total disappointment to say the least.
1 customer ahead of us, waited 10 minutes to be acknowledged and told all the had was the #2 drum/thighs available. Which by the huge 100+ pieces already cooked that I could see and wonder how long they were sitting there. Left and came back a few days later and they now had options. Not as tasty as other Popeyes I have been to, but still good.
Tried to go one time and no one ever took our order after waiting for a while, didn't even come on to say "hold on" or anything. Tried again a second time and again waited a long time for someone to take the order even though no one was in line or inside the store. Finally got the food home and opened it up to see they gave me a whole tablespoon of macaroni.
1 customer ahead of us, waited 10 minutes to be acknowledged and told all the had was the #2 drum/thighs available. Which by the huge 100+ pieces already cooked that I could see and wonder how long they were sitting there. Left and came back a few days later and they now had options. Not as tasty as other Popeyes I have been to, but still good.
Spoiled coleslaw. Didn’t have the two thighs I ordered what I got home. Did not respond to my complaint for over two weeks now. This location ruins Popeyes reputation.
Typically this location is short of staff, however, today there were four staff people and yet there were only three customers in the line waiting to order and they took a ten minutes before they someone came to the front counter to take an order. The staff also was doing a lot of horseplay and using profanity; very unprofessional. The food was freshly cooked to perfection and the dining room was clean, as well as the floors in the establishment.
Let me preface this by mentioning that I gave this place TWO opportunities to give me a decent impression. But both times I was let down. Lets start with the first time.The first time, I had attempted to order a tenders combo and a chicken sandwich combo through Uber Eats. The Uber driver called me to let me know that once they got there, the employee informed them that the tenders were out of stock. Why did it take the driver arriving all the way there to notify me of a missing product? Why couldn’t the Popeyes employees contact me directly instead of wasting me and my drivers time? No worries I no guess, must be a fluke or something. My order was cancelled and I was informed to place a new order which I do so. But this time, the restaurant cancelled my order after I attempted to order a 4 piece chicken combo instead. OKAY BUDDY, IF YOU DONT HAVE THAT TOO, WHY COULDNT YOU JUST TELL ME YOU ONLY HAVE CHICKEN SANDWICHES? Popeyes sells 3 main chicken items, tenders, sandwiches, and regular chicken. IF THE STORE IS MISSING 2 OF THE 3, THEN SAY WHAT YOU HAVE INSTEAD OF MAKING ME GO THROUGH TRIAL AND ERROR AND WASTING MY TIME TO FIND OUT WHAT YOU DONT HAVE. I gave up on Popeyes that day for this whole thing experience wasted me about 45 minutes of time.So let’s talk about part 2. This time, a couple of days later, I ordered a tenders combo and a sandwich combo again and surprise surprise, the same behavior once again. My extremely kind driver arrives and patiently tries to settle the same type of issue again, in which the Popeyes employee notifies her ONLY as she ARRIVED that they do not have chicken sandwiches. Okay cool, no problem. They said they’ll replace the chicken sandwich with something else. That works right? No. Because upon arrival, the mashed potato’s I ordered with my tenders combo was turned into fries instead, and the two sauces I ordered with my tenders? Also non-existent. Thanks, I’ll just eat my fried chicken dry I guess. So moving onto the replacement item for the chicken sandwich that they didn’t know have in stock: they replaced it with the same tenders combo order per my request, except it ALSO came with fries and no sauce. But here’s the kicker: I chose sprite with the chicken sandwich combo I originally ordered (but was told that it was out of stock), but instead of giving my replacement for that order a sprite, they gave me coke??? There’s no way these employees are this mindless… right? Naturally, one would assume that since if item is getting replaced because it’s out of stock, the choice of soda should still remain the same… right? There’s no way this place is still open and fulfills Popeye’s franchise standards. Shut this place down and lay off these brain dead employees.
This is the worst Popeye's I've ever been to! I walked in and there were 4 people in front of me still waiting for their food! The old man had to ask the cashier if she could get his food. She was polite, and said she was the only one there. I was next in line I told her it was fine to get his food. I ordered my food shortly after. Then the manager came out and Locked both doors, I watched a old lady and her husband was inside eating, she tried coming back in the door was locked. He had to open it up. I waited awhile for my food I finally got my food 25 min later, I tried leaving the door was locked again!!! I couldn't even get out I had to unlock the door. They're locking people in their establishment. That's a fire hazard!!
This is the worst Popeye's I've ever been to! I walked in and there were 4 people in front of me still waiting for their food! The old man had to ask the cashier if she could get his food. She was polite, and said she was the only one there. I was next in line I told her it was fine to get his food. I ordered my food shortly after. Then the manager came out and Locked both doors, I watched a old lady and her husband was inside eating, she tried coming back in the door was locked. He had to open it up. I waited awhile for my food I finally got my food 25 min later, I tried leaving the door was locked again!!! I couldn't even get out I had to unlock the door. They're locking people in their establishment. That's a fire hazard!!