Max comfort, but lacks integrity. Know that before booking.Pros:- We stayed a total of 4 nights. Beds and pillows were comfortable, location of hotel is convenient to everything. Good water pressure. Nice pool.Cons:- elevator was down most of the time (and it’s a large hotel with numerous floors, leaving only one elevator, 2 out of the 4 days).-on-site restaurant is mediocre, (but the staff was wonderful).-WORSE AND MOST SEVERE than all cons is the lack of integrity.. I’ll explain. We left Friday morning, accidentally walking out without a medium sized (bright pink) personal travel pillow. Realized only a couple of hours later we had left it. Called immediately, I was routed to Housekeeping management. NO ONE answered nor returned my numerous calls. Continued to call the following day (yday), now 24 hours later. No answer or return call to me. I again speak to front desk who says “they have no direct line”, Which begs the question, why did staff TRANSFER ME, why is “press 3 for housekeeping dept” an option in their greeting when you call?).. anyhow, She resumes with “Let me call the manager personally”. The polite clerk returns and reports to me that the manager is not aware of a BRIGHT PINK pillow and does not see my item in the lost and found and “will check storage and give you a call tomorrow”. My response: why would it be in storage, I only left not even 24 hours ago. If you can’t find it, it’s because it is being “stored” in someone’s HOME.” In which the clerk verbalizes understanding that it didn’t catch a cab by itself, it was definitely left and housekeeping must’ve taken it”.The pillow is bright, hot pink, it’s not like it was a white item lost in linens. Besides, it was on the FOOT of the bed closest to the hotel room entry door of 7210. But I digress..moving on.)The next day, (today)… no calls, (of course).. which at this point I’m not surprised given the history of no return calls from this hotel. You’re lucky to even reach anyone at all, whether patrons are in the foyer or not.!!!!!~bottom line, do NOT leave ANYTHING behind. The staff lacks integrity, specifically housekeeping. I think the housekeeping is contracted for Red Lion to not take missing items in an expensive hotel more seriously. Anyone should be concerned having something taken from them. It’s a personal violation of trust- It’s not a good feeling. More insulting are the lies and excuses and run-around the hotel and management offers, rather than resolution. Whatever you leave, WILL BE GRABBED AND PICKED THROUGH!!!!.. You’ve been warned.!!! IDC how comfy the beds are, I don’t appreciate being stolen from.
Nice hotel for the price. Not great but nothing terrible. Room was clean. Lazy river opens at 2 but is in shadows by 5 in early March. Breakfast is not included and is $12, but I've seen better for free at some nicer business hotels.
Staff was nice and free parking is a plus.The reason why I’m rating it a 2 star is because the complimentary shuttle to Disney only brings you to magic kingdom at a certain time and it comes back a certain time. If you wanted to stay and watch the fireworks, that isn’t an option unless you drive and park at Disney in your own. Another reason why I’m giving it a 2 star is because on my final night there, I saw several roaches in the tub, then in the bathroom sink but hotel management didn’t seem to care about that issue.
Main pool was closed on a Saturday and lazy River closed 20 mins before 8. The main reason we picked to stay here was the pools. During the week this 8 pm restriction may be understandable but on a weekend it's ridiculous. My child didn't even get to enjoy the slide or River that was offered here as it didn't open until noon on Sunday ?
Black mold on the walls/ceilings, inoperable phone & alarm clock, filthy carpet. Switch rooms and same in all rooms.Smells is horrible. Checked out immediately to find new hotel. Don’t let the old pictures fool you.THE BED - worst mattress ever SO UNCOMFORTABLE.
To bad that they were bought but was a good place to stay
4 night stay and we kept getting locked out of the room. They would fix it supposedly and next time same thing red light locked out. Finally we had a maintenance guy that knew what he was doing and changed the batteries. You have to physically go to the office as the front desk does not answer the phone. Also we would wait at least 30 min for someone to come up and let us in. Besides that, no one came to clean the room, property is dirty, I would also hear lots of complaints when we were in the office area like broken TV no remote this place is one big problem. After a day of sightseeing we just wanted to relax no relaxation at this property.
Flew down from Philly for my niece's baby shower and needed a place to stay for 2 nights. I chose this place. Let's just say there were too many things wrong to list here. It's a no, no repeat stay here.
This is no longer a hotel. It's an apartment complex. Me and a friend were apartment hunting and it was on our list. We liked it. And my friend did also. He decided to lease a spot.
Loved it. Close to all the parks. Walmart 2 mins away. Restaurants and all amenities you need are next door. Definitely be back in sunny December.