Excelente el servicio y la comida
I went to the plaza del sol location yesterday, 04/30/2022, my visit was beyond miserably, food 2 stars being generous, but the lady at the counter, WAO, looked like she does not want people to come back, lack of courtesy, BAD MANNERED, I really wanted to cancel the order, I, will definitely, please the lady by NEVER EATING at Arepazo anymore, NEVER AGAIN yesterday was Debut and Farewell. Get new staff or shut it down!!!!
Avoid this place at all costs. It is located inside the Plaza del Sol mall in the food court. We went there on Saturday 4/30. While the food I had was ok (patacones with meat), the terrible attitude by the two ladies at the counter just cannot balance the good food. These two ladies either woke up on the wrong side of the bed, or maybe they had a fight in the back, or are just simply unfriendly and unsuitable for customer service. They do not even acknowledge or greet you when you come up to the counter. Not even a smile, a “good morning how can I help you”, nothing. Just a sour face, rude, almost bordering on nasty. If the owner of this place reads this, please look for better staff. And if these two ladies own the place, God help them.
Great food! I highly recommend!
Whoever wrote that this place has really bad customer service I completely agree. First they see you and they don’t acknowledge you or greet you. You can be standing there for hours and they don’t take care of you if you don’t speak up. Be aware if you order take out, make sure you tell her how many little cups of sauce you want because they charge you for the second cup ( they don’t explain to you anything before hand). They don’t wear any kind of mask plus they have children running behind the counter and in the back where they cook your food. Too many bad things to point out. Don’t recommend this place at all.
Love this place always a good vibe and great food
Great food and great customer service !!!
This is the second time eating here because the foods great, and we wanted to give them another chance but the experience today was trash, just like the first time, the owner and the other lady behind the counter are horrible, they have bad manners and treat their clients like garbage, plus they had no mask when they were taking our order, even the owner started coughing right in our face, it made us feel uncomfortable, i don't recommend eating here mostly because the owner thinks she's too stuck up to take your oder, if she wasn't working there i would definitely eat here again, but as long as she's there i wouldn't get close to this place for nothing, oh and btw both burger orders had the patties literally raw.
The food here is delicious, the PR style tripleta and pantacon taste pretty good. That being said, they raised their price by 25% in a matter of a month. Averaging about $1.50-$2.00 each item ?. I know food prices have risen due to inflation but it does seem like a big leap and seems to be a little more pricier then I would like. Will I continue to eat at this place of business? Yes of course, but unfortunately not as often. Instead of 2x week, I now go 1 every 2 weeks. My motivation in cutting back is raised prices lol.. But definitely recommend the food. Customer service is lacking but I think it’s a cultural thing, don’t expect a smile with your order but that’s not a big deal. I was debating whether the raised prices equates to 3 or 4 stars, but I think 4 stars because of the taste of food is fair.Comida buena, pero lamentablemente han subido los precios por más de 25%. En vez de comer 2 veces a la semana, lo tengo que reducir a 1 ves cada 2 semanas jajaja. Pero la comida muy buena. El servicio necesita mejoramiento pero siempre he dicho que puede hacer algo cultural ??♀️. Pero, seguramente que una sonrisa y mejor atención será llevaría este restaurante un nivel más alto. No espere una sonrisa con tu servicio pero la comida es ella muy juen
My favorite place